A​/V Systems Manager

AV Systems Manager – Zurich North America

Zurich North America is seeking an AV Systems Manager to support development and integrations for the AV services team at the Schaumburg, IL HQ. This strategic role will refine strategy and deliver AV services across all North America offices.

$124,500 - $203,700 per year (USD). Additional short‑term incentive bonus eligibility up to 15%.

Schaumburg, IL (Hybrid – remote working allowed).

The A/V Systems Manager will build on existing success and the A/V roadmap to improve stability and responsiveness within a high‑performing team. Responsibilities include oversight of MS Teams rooms, BYOD spaces, signage, and integration with M365 and Crestron room systems.

• Manage team of A/V Systems Engineers supporting office collaboration technology.
• Collaborate with the M365 team to build a robust, data‑centric demand management platform focused on proactive problem identification.
• Automate break/fix solutions using existing personnel and tools.
• Work with IT Site Deployment Lead to improve room standards and user experience.
• Collaborate with Digital Enablement Lead to ensure appropriate education of business users.
• Maintain awareness of market trends to keep Zurich North America’s strategy at the forefront of technology.
• Ensure ongoing stability of Unified Collaboration (UC) devices such as Crestron and QSC.
• Demonstrate professionalism and strong interpersonal skills when working with executive leadership.
• Implement a continuous learning plan for the A/V team and promote detailed documentation.
• Recruit, mentor, and retain talent with expertise in AV systems and service.
• Prioritize proactive resolution of issues with emphasis on rapid break/fix response.
• Share knowledge across the team and coordinate with other IT functions.
• Develop ownership mindset to ensure quality project execution.
• Identify trends using monitoring tools such as MS Pro Portal, Nexthink, Crestron Toolbox/XIO, Jabra Direct, etc.
• Establish standardized procedures for communication and resolution.
• Translate incident data into actions to support stability.
• Enhance A/V Demand Management tools by partnering with the M365 Productivity Team.
• Propose innovative digital signage solutions to Communications business partners.
• Partner with IT Site Deployment Lead to set leading A/V standards for current and future office spaces.
• Maintain external vendor and manufacturer relationships to stay informed of market developments.
• Coordinate with building partners including JLL and Facilities.
• Leverage Deskside Support to expand the reach of A/V support.

• Bachelor’s Degree and 6+ years of experience in Application Design and Development, OR
• High School Diploma or Equivalent and 8+ years of experience in Application Design and Development.

• People management experience.
• Strong analytical skills.
• Customer service experience.
• Strong verbal and written communication skills.

Zurich provides a fair and reasonable compensation range for each role, alongside short‑term incentive bonuses and merit increases. Total Rewards information is available upon request.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance.