Senior Technical Consultant- IRM; Remote

Remote Senior Technical Consultant- IRM (IRM) role at Glide Fast Consulting. As a Senior Technical Consultant with Glide Fast Consulting, you will work to develop, design, and own technical solutions on the Service Now platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the Service Now platform.

• Deliver high-quality consulting services to install, configure, and integrate software products from Service Now
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from Service Now software
• Write/create custom business rules, client scripts, script includes, UI policies, ACLs, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices

• 2+ years delivering technical solutions on the Service Now platform
• 1+ year in a consulting role, delivering software implementations preferable
• Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations:
• Service Now Mainline Application(s) (IRM, or other additional products)
• Service Portal (HTML, CSS, Angular
  
  JS, SASS, Bootstrap)
• Service Now Application Development (Scoped Applications)
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Service Now development experience with IRM/GRC
• Expertise with JavaScript and Service Now JavaScript APIs
• Working proficiency in the following skills are encouraged:
  Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

• Service Now Certified System Administrator
• Service Now Certified Application Developer
• (1) Service Now Mainline Implementation Certification (Risk and Compliance) required
• ITIL v3 or v4 Certification preferred
• Maintain active government security clearance if applicable

The starting pay range for this role is $ - $. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

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