Enterprise Service Management Consultant

Position: Enterprise Service Management Consultant (f/m/d)

FWX | DACH or Home Office | Full-time & Permanent employment | Available now

Your Role

We are seeking Enterprise Service Management
Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, Service Now and/or Servicely journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.

Your Mission

Responsibilities vary by role and seniority but may include:

• Collaborate with clients to gather requirements and design tailored ESM solutions
• Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
• Lead or support end-to-end implementations, upgrades, and integrations with third‑party systems
• Optimize workflows, automate processes, and enhance user experiences across the platform
• Provide technical guidance, mentorship, or project leadership (senior roles)
• Conduct training sessions and create documentation for clients and end‑users
• Stay updated on ESM solution releases, trends, and best practices

Your Profile

Required Skills may vary by role and seniority.

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of Service Now experience
• Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
• Basic to advanced scripting skills (JavaScript, Glide, Angular
  
  JS)
• Strong problem‑solving and communication skills
• Ability to work in Agile/Scrum environments
• Certifications related to ESM solutions

How to apply:

• Specify your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
• Provide a summary of your ESM experience and certifications (if any).
• Explain why you’re passionate about joining our team.

Let’s transform the future of service management together — apply today!

Diversity, innovation and team spirit – that’s the TIMETOACT GROUP. With more than 1,600 colleagues
, we work in 22 cities across Germany, Austria and Switzerland
, as well as in offices in Italy, the Netherlands, Spain and the USA
. Our network is complemented by service hubs in Central America, Central and Eastern Europe, and Southeast Asia
. In 2024, we generated over
360 million euros in revenue together – and we continue to grow.

As a leading IT service provider
, we shape the digital transformation for companies, corporations and public institutions. We provide advice on IT strategies, accelerate cloud transformation and leverage AI, data, software and system engineering to develop future‑ready solutions. Together with strong partners such as AWS, Atlassian, Google, Microsoft, IBM and SAP
, we help our customers unlock the full potential of their cloud platforms. We also design innovative digital business models that open up new market opportunities.

With us, you’ll work across teams in a strong network of specialized companies. Our “WE” is our strength – and your opportunity to contribute, grow and actively shape the digital world.

How we provide you with real added value Working and Living

Mobile and flexible work ensures optimal work‑life integration for you.

Encourage

Regular training, professional development, and individual certifications help you advance.

Equip

You can also use the hardware for personal purposes.

Supply

Soft drinks, as well as coffee and tea, are available to you free of charge every day.

Unwind

Up to 30 days of vacation, special leave, and personalized sabbatical arrangements provide you with time off and relaxation.

Celebrate

Legendary company events let you experience our culture firsthand.

What is second nature to us and a reflection of our WE culture:
Flexibility

Workation gives you the opportunity to work remotely for a certain period from an EU country or an EFTA state (Iceland, Liechtenstein, Norway, Switzerland).

Mobility

Job bike, job ticket/climate ticket, or a company car ensure your mobility.

Health

Sports offerings like URBAN SPORTS CLUB and Just Fit help you…