IT Systems Administrator

IT Systems Administrator role at Black Diamond Technologies LLC

Founded in 2004, Black Diamond Solutions is an IT infrastructure consulting firm.

• IT Support relating to issues with the internal systems and network infrastructure
• Manage and support Microsoft technologies:
  Windows Server, LDAP/SSO, Azure/Active Directory, Group Policy, DHCP, DNS, Office 365, Teams/Skype for Business, and minimal SQL, Share Point
• Manage internal private cloud infrastructure: VMware ESXi/vCenter
• Manage and support Watch Guard and Netgate firewall(s) and Cisco Meraki network appliances
• Administer hosted and cloud solutions for clients using technologies:
  Microsoft Azure, VMware
• Administer disaster recovery solutions:
  Veeam, Crash Plan Pro
• Manage and support remote access technologies:
  Connect Wise Control, OpenVPN and Terminal Services
• Monitor the Network Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets
• Manage the Remote Monitoring and Management (RMM) system: agent deployment, update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or scheduled outages within clients SLA

• Improve client service, perception, and satisfaction
• Ability to work in a team, lead junior technicians, and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Business awareness: specific knowledge of the clients’ environments and how IT relates to their business strategy and goals
• Document internal processes and procedures related to duties and responsibilities
• Document maintenance for all computer systems and network infrastructure
• Work through a daily schedule and enter time in Professional Services Automation (PSA) platform

• Interpersonal skills: such as telephony skills, communication skills, active listening and desire to help people
• Self-motivated with the ability to work in a fast-moving environment
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services and vendors for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Ability to multi-task and adapt to changes quickly

• 5+ Years of IT experience
• Professional IT Certifications, such as:
  Network+, Security+, Microsoft MCP, MCSA, or VMware VCP
• BA/BS, preferred but not required

• Competitive salary based on experience and qualifications
• Health, and dental benefits subsidized
• Mobile phone and service included
• Continuing education opportunities included
• 85%-95% remote work, minimal on-site requirements
• Great opportunity for career advancement

Only candidates in the Greater Chicago Area need apply.