ServiceNow Solution DeveloperArchitect

Job Title:

Service Now Solution Architect Duration: 12+ Months

Location:

Remote

Notes Looking for Service Now Solution Architect, hands on experience with multiple modules. Must Have Skills – Service Now 10+ years Skill 1 – Yrs of Exp – ITSM Skill 2 – Yrs of Exp – ITOM Skill 3 – Yrs of Exp – CSM Skill 4 – Yrs of Exp - Service Now Solution Architect Mandatory if Applicable Domain Experience (If any ) – Must have Certifications – If Yes – provide dates , details of account/project

Location - Onsite Requirement - No Number of days onsite - If Onsite – Office Address –

Service Now Solution Architect

Job Summary:

We are seeking a highly skilled Service Now Solution Architect with 10+ years of experience in designing, developing, and implementing Service Now solutions. The ideal candidate will have a deep understanding of Service Now architecture, ITSM, ITOM, CSM, and other key modules. This role requires extensive experience in solution design, platform governance, integrations, and automation, ensuring optimal performance and scalability. The Solution Architect will work closely with business stakeholders, technical teams, and leadership to deliver enterprise-grade solutions aligned with business goals.

Key Responsibilities:

Solution Design & Architecture
• Lead the design and architecture of Service Now solutions, ensuring alignment with business and IT strategies.
• Define technical standards, best practices, and governance models for Service Now implementations.
• Architect scalable and maintainable solutions across ITSM, ITOM, CSM, HRSD, Sec Ops, GRC, and other modules.
• Provide architectural guidance for custom applications and enhancements within Service Now. Development & Implementation
• Oversee the design and development of workflows, business rules, UI policies, and client scripts.
• Ensure optimal performance, security, and compliance in Service Now implementations.
• Lead Service Now upgrades and migrations, ensuring minimal business impact.
• Design custom integrations with third-party applications using REST, SOAP APIs, Integration Hub, and MID Servers. Stakeholder Collaboration & Leadership
• Work closely with business stakeholders, developers, administrators, and leadership teams to gather requirements and translate them into technical solutions.
• Provide technical leadership and mentorship to development teams.
• Conduct architectural reviews, impact assessments, and design validation. Platform Governance & Performance Optimization
• Establish and enforce governance policies to ensure Service Now best practices.
• Perform platform health checks, performance tuning, and optimization.
• Ensure compliance with ITIL and enterprise architecture frameworks. Operational Excellence & Innovation
• Drive automation and AI-driven enhancements to improve Service Now efficiency.
• Stay up to date with Service Now releases, features, and industry trends, recommending innovations.
• Conduct periodic service reviews and post-implementation evaluations.

Required Qualifications &

Experience:

Service Now Expertise
• 10+ years of experience in designing and developing Service Now solutions.
• Strong expertise in ITSM, ITOM, CSM, HRSD, GRC, Sec Ops, and custom applications.
• In-depth knowledge of Common Service Data Model (CSDM), CMDB, Discovery, Event Management, and Service Mapping.
• Hands-on experience with Service Now scripting (JavaScript, Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer).
• Experience in Service Now integration with external systems (REST, SOAP, LDAP, SSO, MID Server, and Integration Hub).
• Deep understanding of Service Now security, access controls, and data privacy best practices. Technical & Architecture Skills
• Experience in enterprise architecture, cloud computing, and SaaS platforms.
• Strong understanding of Microservices, APIs, and modern integration strategies.
• Familiarity with Dev Ops, CI/CD, Agile, and ITIL methodologies.
• Performance optimization experience in large-scale Service Now implementations. Soft Skills & Work Environment
• Strong communication and stakeholder management skills.
• Ability to translate business requirements into technical solutions.
• Leadership and mentoring capabilities for guiding development teams.
• Analytical mindset with problem-solving and troubleshooting skills.

Preferred

Certifications:

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist (CIS) – ITSM, ITOM, CSM, HRSD, Sec Ops, or GRC
• Service Now Certified Application Developer (CAD)
• Service Now Certified Technical Architect (CTA) (Preferred)
• ITIL v4 Certification (Preferred)

This is a remote position.