IT Service Excellence Specialist

Leading Digital Culture & Engagement

Responsible for crafting and executing a comprehensive employee enablement strategy, supporting change readiness, and fostering a positive and high‑performing workplace culture.

Through analysis of employee feedback, identifying trends, championing technology enhancements and implementing initiatives aimed at overall employee satisfaction and organizational performance, this position will:

• Improve I&O Zurich Employee Survey (ZES) response.
• Increase engagements and enhance alignment with ZNA communications.
• Further educate managers and employees about technology changes, absorbing function previously performed by Business Transformation team.
• Support I&O culture, retention and development.
• Increase employee opportunities for volunteerism and sentiments around rewards and recognition.

• Verbal and Written Communication – Ability to craft clear, engaging messages and influence stakeholders.
• Data Analysis & Interpretation – Collect and analyze employee feedback, identify trends, and derive actionable insights.
• Action Planning & Execution – Translate insights into initiatives that improve engagement and performance.
• Problem‑Solving – Address challenges related to culture, retention, and technology adoption.
• Change Management – Support readiness and smooth transition during technology and process changes.
• Collaboration & Relationship Building – Work effectively with managers, employees and cross‑functional teams.
• Project Management – Plan, implement and monitor engagement programs and culture initiatives.
• Digital Literacy & Advocacy – Promote and enable adoption of digital tools and technology enhancements.
• Employee Engagement Strategies – Design programs to increase survey participation and overall satisfaction.
• Recognition & Rewards Program Design – Develop initiatives that boost morale and retention.

• Bachelor’s Degree and 3 or more years of experience in information technology, security awareness and education development or communications area.
• Zurich Certified Apprentice, including Association Degree and 3 or more years of experience in information technology, security awareness and education development or communications area.
• High School Diploma or Equivalent and 5 or more years’ experience in information technology, security awareness and education development or communications area.
• Project Management experience.

The proposed salary range for this position is $71,100.00 – $, with short‑term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards.

At Zurich, we value your ideas and experience. We offer growth, inclusion and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Location:

Schaumburg, IL. Remote Working:
Hybrid.

Schedule:

Full Time. Employment Sponsorship Offered:
No.