Technical Account Manager

Technical Account Manager

• Onboarding
• Chicago, United States
• Intermediate
• Full‑time

Ready to take your career to the next level?

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry‑leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Our work environment is fast‑paced and entrepreneurial and we always do whatever it takes to delight our customers.

Do you have a next‑level client service acumen and superb technical chops? We want to talk to you! Skai has an immediate opening for a super smart Technical Account Manager. In this role you’ll work directly with end users and the Skai team to ensure our clients take optimal advantage of our industry‑leading Agile Marketing technology.

• Become an expert in Skai's core product and partner integrations
• Serve as the go‑to technical lead for your portfolio of accounts
• Position clients for success by thoroughly understanding technical requests and translating them into Skai solutions
• Work closely with Client Services to manage client expectations and deadlines
• Own discovery, SOWs, QA, and end documentation for your clients’ projects
• Complete projects on time, on budget, and with better‑than‑expected results
• Coordinate with other members of the Technical Services team including Onboarding Managers and Skai Support Engineering

• 2 – 4 years client‑facing experience in digital marketing (ideally including Paid Search, Ad Ops, or another technical / trafficking role)
• A firm understanding of digital marketing best practices and the Ad Tech landscape
• Experience helping non‑technical audiences understand technical projects or topics
• Hands‑on familiarity with web technologies and tracking standards
• A burning desire to grow your technical skills and solve new problems for clients
• An ethical, results‑oriented, entrepreneurial outlook
• BA / BS / Equivalent

We are hybrid for the long term – with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.

The salary range for this position is $80,000 – $90,000. The actual salary amount will vary depending on the applicant's experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.

Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS‑related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.