Salesforce Administrator

As our Salesforce Administrator, you’ll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You’ll lead day-to-day Salesforce administration while partnering closely with Rev Ops, Marketing Ops, and Customer Experience teams to enhance our go‑to‑market efficiency and cross‑functional collaboration.

You’ll design and implement automation, manage system integrations, maintain data quality, and serve as the go-to resource for Salesforce‑related processes. This role is ideal for someone excited by complexity, scalability, and strategic system ownership.

• Administer & Maintain:
  Provide day‑to‑day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users.
• Configure & Optimize:
  Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports.
• Drive Data Governance:
  Implement standardized governance policies that improve data quality and system consistency.
• Manage Integrations:
  Own and optimize third‑party integrations with tools such as Lean Data, Outreach, Gong, Qualified, and others.
• Support Agile Execution:
  Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana‑based project management.
• Ensure Scalability:
  Apply a declarative‑first approach to automation and system design, ensuring cross‑functional maintainability and alignment with Salesforce’s product evolution.
• Test & Deploy:
  Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore Dev Ops tools and best practices.
• Release Readiness:
  Oversee the third‑party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines.
• Document & Share Knowledge:
  Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity.
• Prepare for the Future:
  Contribute to our roadmap for AI‑powered features across our techstack in 2026 and beyond.

• 2+ years of Salesforce administration experience, ideally within a B2B SaaS environment.
• Salesforce Administrator Certification (required); other Salesforce certifications are a plus.
• Strong command of Salesforce Flow and other declarative tools.
• Familiarity with enterprise‑scale Salesforce architecture (200+ Flows, multiple custom objects, complex role hierarchies).
• Comfort with large datasets, Excel, and analytical reporting.
• Excellent cross‑functional communication skills and stakeholder management.
• Experience supporting Agile workflows and tools like Asana.
• Exposure to Einstein, Agent AI, or similar Salesforce‑native AI solutions preferred.
• Experience with Confluence or similar documentation platforms.

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401(k) options with company dollar‑for‑dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday
  * an in‑office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office

Call Rail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity‑seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).

As set forth in Call Rail’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
disabled veteran
, recently separated veteran
, active duty wartime or campaign badge veteran
, and armed forces service medal veteran
.