Technical Account Manager - Remote

Technical Account Manager - Remote - USA

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Full Stack is one of the fastest‑growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee‑first company, we focus on hiring the most talented software designers and developers by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

• Offering life‑changing career opportunities to talented software professionals across the Americas.
• Building highly‑skilled software development teams for hundreds of the world’s greatest companies.
• Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
• Our 4.2‑star rating on Glass Door.
• Our client Net Promoter Score of 68, twice the industry average.

We’re looking for Technical Account Managers to own and grow a portfolio of key accounts and targeted prospects. This is a hybrid role – part account management, part solutions lead, part business owner. You will work closely with business development, delivery, and leadership to land new logos, expand existing relationships, and ensure successful technical delivery across AI, data, and custom software initiatives.

You’ll be responsible for both top‑line growth and account‑level profitability, acting as the trusted partner to technical and non‑technical stakeholders at mid‑market and enterprise clients.

• Manage a set of enterprise and mid‑market accounts, serving as the primary point of contact and overall owner for each relationship.
• Own account P&L: revenue growth, margin, and forecasting for your accounts.
• Develop and execute account plans with clear targets, tactics, and timelines.

• Partner with business development to open new logos and convert them into active clients.
• Drive expansion within existing clients through proactive origination: new projects, new teams, new capabilities.
• Identify and qualify growth opportunities across AI, data, custom software development, staffing, and advisory/consulting, and build comprehensive account plans.

• Act as the technical account lead: understand client architectures, roadmaps, and constraints.
• Work with delivery teams to ensure high‑quality implementation, client satisfaction, and repeatable success.

• Build strong relationships with technical buyers (CTO, VP Engineering, Heads of Data/AI) and non‑technical buyers (Product, Marketing, Operations, Business leaders).
• Lead regular QBRs and strategy sessions, ensuring we’re bringing ideas, not just responding to requests.
• Navigate complex organizations, understand decision‑making dynamics, and orchestrate the right stakeholders on both sides.

• Consistent double‑digit growth on larger accounts (>$10M potential) and doubling/tripling smaller accounts over time.
• Clear track record of land‑and‑expand motions that turn initial small wins into multi‑year, multi‑stream relationships.
• Healthy account P&Ls: strong margins, reliable forecasts, and low surprise.
• Referenceable clients who see you as a trusted advisor, not just a vendor contact.

• 7+ years in technical account management, client partner, delivery management, or similar roles in tech consulting, digital services, or software engineering environments.
• Proven experience growing accounts – ideally both mid‑market and large enterprise.

• Background in software engineering, solution architecture, or delivery is a strong plus.
• Comfortable discussing AI, data platforms, cloud architectures, and custom software projects with technical teams.
• Able to translate between business goals and technical implementation.

• Track record of proactive origination – you don’t just wait for RFPs; you bring ideas and shape demand.
• Data‑driven about accounts: you know your numbers, your…