Solution Architect - Emergency Call Handling - Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems.

The group’s main business is the implementation of mission‑critical digital mobile communication systems for Government & Public Safety Communications customers.

NOTE:
This position is remote and candidates can be located anywhere in the US. Remote with some travel.

The ECH Solution Architect is accountable for the detailed operational design of the system being implemented, from equipment to call flow to Network, and, as such, is considered the Design Authority for the project.

The Solution Architect will conduct a detailed Call Flow design based on the customer’s requirements and provide advice and information on the benefits and risks of possible solutions. Product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms.

The ECH Solution Architect will work closely with Project Manager(s), Sales Engineers, Channel Partners, and customers at various stages of project deployments to provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations.

• Technical integrity of the deployed solution
• Collaboration and oversight of all other technical resources supporting the project
• Requirements gathering needed for the proper and successful deployment
• Support Project Manager and customer in coordination of meetings and resources needed for project success
• Site walks (remote or onsite) to confirm solution requirements and assess the installation environment
• Leading the detailed Operational Call Flow Design meetings with the project team and customer, either on‑site or remotely
• Detailed Post Sales Design document (VESTA)
• Cabinet layout drawings (Call Works)
• Support System Staging team
• Participate in and ensure the successful cutover of Motorola ECH solutions.
• Participation in the approval and execution of the Methods of Procedure
• Delivery and management of project‑specific documentation
• Provide support and mentorship to other team members
• Maintain subject matter expert skills

• Expertise in VESTA 9‑1‑1 software suites is a must
• Experience in deployment and integration of complex IP and TDM telephony products and systems
• Expertise with PBX and telco analog, digital, and SIP‑based technologies.
• Expertise with TCP/IP networking
• Working knowledge of IP Subnetting, switching, and routing
• Previous experience in Public Safety Applications, including deployment, integration, and implementation, and/or previous or current operations and administration skills within a PSAP environment is a plus
• Experience leading and being a consultative representative of complex projects
• Communication skills are essential for taking complex designs and technologies and presenting them to a non‑technology‑skilled audience
• Ability to work collaboratively with cross‑functional regional management
• Ability to effectively communicate with relevant peers and senior stakeholders, including the customer
• Ability to apply critical thinking skills to solve problems and make decisions
• Ability to manage…