Implementation Specialist; SaaS Healthcare

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This range is provided by Dossier - Digital Competency Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $60,000.00/yr

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.

This role is responsible for the end-to-end process of customer implementation projects, from onboarding and system configuration to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross‑functional teams, engages with customers, and leverages technical and project‑management skills to drive successful outcomes.

• Take ownership of customer implementation projects from Kick‑Off to Go‑Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded.
• Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing.
• Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations.
• Train customers on the use of the software, including best practices and workflow optimization.
• Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process.
• Coordinate collaboratively with internal teams to meet project milestones.
• Ensure a smooth transition from implementation to Customer Success.

• Bachelor's degree – Nursing Informatics degree IDEAL
• 2+ years of software implementation experience
• Experience in a healthcare setting definitely a PLUS

• Project Management
• Critical thinking and problem‑solving
• Strong time management and organization
• Excellent verbal and written communication
• Empathy
• Customer Service mindset and focus
• Curiosity and self‑motivation
• Confidence and resilience

We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!? 401(k), Unlimited PTO, Health Insurance and… 100% remote! You can work from ANYWHERE!

• Entry level

• Full‑time

• Customer Service
• IT Services and IT Consulting

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