Service Desk Technician

Service Desk Technician I

Apply for the Service Desk Technician I role at Asset Mark in Chicago, IL.

Asset Mark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose.

As a Service Desk Technician for Asset Mark, you will troubleshoot and resolve customer system and application issues or assist in getting the right answers to any questions they may have. You will support office users as well as remote users, working with remote support tools and individually with users in‑office. You will work with a local office IT Support Team in our Chicago, IL office location.

We can consider candidates who can accommodate a FULLY IN OFFICE work schedule and are close to our Chicago, IL office.

• Resolve or delegate incoming support requests in ticketing queue, walk‑ups, direct emails, calls or chats.
• Monitor the support request queue and ensure all work is ticketed.
• Write and edit technical documentation for Service Desk team for knowledge sharing.
• Perform repairs, upgrades, updates, and maintenance of PC hardware, software, and printers.
• Support infrastructure and office networking.
• Manage IT inventory and order new equipment and software as needed.
• Investigate new technology solutions to enable more effective business processes.
• Troubleshoot minor network issues and elevate as needed.
• Review security and operational logs for abnormal events.
• Work with other IT staff to implement software builds, system upgrades, software patches and new technologies.
• Set up and move company computing equipment as well as ship hardware to remote workforce.
• Potential travel to remote offices for maintenance as needed, as well as any large office moves.
• Identify trends in our environment and industry and work on proactive solutions and communications to team and end‑users.
• Update manager on a regular basis on project work.
• Expected shift time to start is :7/7:30 am CT.

• Manage and configure multiple operating systems including Windows and macOS.
• Strong Microsoft Office/365 experience.
• Hands‑on Intune and knowledge of Intune policies and group policy objects.
• Hands‑on software packaging and script deployment.
• Experience with computer setup and minor repair (remove and replace hard disk, memory, etc.).
• Excellent troubleshooting skills.
• Strong communication skills – verbal and written.
• Strong customer focus, self‑motivated, team oriented with a positive “can do” attitude.
• Ability to work in a technical team environment and interact with all levels of management.
• Experience in Active Directory, especially managing group policies.
• Endpoint management and security includes OS deployment and patching, application updates and vulnerability management, carried out both on site and remotely.
• Experience working with Zoom Rooms.
• Knowledge of systems hardening and security principles.

• Minimum 5 years’ experience in a Desktop/Customer support position.

Compensation:
The Base Salary range for this position is between $68,000-$75,000. This information reflects a base salary range that Asset Mark reasonably expects to pay for the position based on a number of factors which may include job‑related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

We are Asset Mark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At Asset Mark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.

Our…