SDS Product Support Specialist Software **US or Canada Remote

SDS Product Support Specialist Software US or Canada Remote

1 day ago Be among the first 25 applicants

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Product Support Specialist for Oncology Software & IT Solutions delivers expert incident and escalation management, orchestrates major incident responses, and ensures seamless release readiness. This role combines deep technical expertise with cross‑functional collaboration to troubleshoot complex healthcare IT environments, drive knowledge sharing, and support continuous learning initiatives.

• Providing expert level Incident & Escalation Management support to field personnel remotely and onsite (as needed)
• Efficiently orchestrating Major Incident Management situations
• Participating in Release Management processes to become familiar with products/updates prior to release
• Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends
• Continuously develop the depth (specialist) as well as the breadth (generalist) of technical superiority
• Support Knowledge Management program with a commitment to “never solving the same problem twice”
• Conducting formal and ad‑hoc training sessions for field personnel
• Contributing to global TiX (Technical Information Exchange) forums to proliferate information to Field.
• Participating in the emergency phone support and weekend standby rotation
• Authoring Knowledge Base Articles, Technical Bulletins, Training presentations, etc. as required.

• Formal training/education in Information Technology (IT) or related fields. Bachelor’s degree preferred
• Extensive experience troubleshooting complex client/server software and networks.
• Experience supporting Varian Oncology Software (ARIA, Eclipse, Ethos) in a Hospital/Healthcare IT environment strongly desired
• Experience supporting physical and virtual IT Infrastructure (Hyper‑converged Infrastructure, Citrix, ESXi, VMware, Parallels, etc.) Extensive experience troubleshooting and administering Microsoft Windows Server, Linux & MS SQL Server (inc. TSQL)
• IT Certifications strongly desired (Citrix, VMware, Microsoft, CCNP, Azure, Kubernetes, etc.)
• Emotional & Social Intelligence with the ability to interact effectively with co‑workers across all levels of the company
• Applies a strong culture of continuous learning and personal development.
• Excellent verbal, written, and interpersonal communication skills
• Familiarity with ITSM (IT Service Management) tools (ex. Service Now, Salesforce) and methodologies (ex. ITIL)
• Familiarity with Quality Frameworks (ex. Lean Six Sigma)

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.

For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Base Pay Range For This Position Is

$78,380 - $107,778

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible…