Expert Salesforce Business Analyst - Remote

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive compensation and benefits package, including medical, dental, and vision insurance
• Supportive and collaborative work environment
• Chance to make a meaningful impact on customer experience and operational efficiency
• Flexible work arrangements to foster a healthy work-life balance

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations
• Collaborate with stakeholders to define scope, priorities, and business challenges
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting
• Maintain comprehensive documentation, including user stories, process flows, data mappings, and business rules

• 6+ years of experience as a Business Analyst or Product Analyst with extensive hands‑on Salesforce experience
• Proven experience gathering requirements and implementing a Salesforce Customer Experience portal and Service Cloud functionality
• Strong understanding of Salesforce architecture, standard/custom objects, flows, and validation rules
• Excellent communication and collaboration skills across technical and non‑technical audiences
• Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools

• Experience with enterprise tools like Zuora, Net Suite, or Workday
• Familiarity with API integrations, data flows, or light SQL
• Background in SaaS, healthcare, or regulated industries
• Certifications:
  
  Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP

#Healthcare Technology #Salesforce #Business Analyst #Career Opportunity #Collaboration

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