Trainer, Technical Support

Position: Applications Trainer I
** Hourly Pay Range:**$28.43 - $44.07 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
** Position Highlights:*
* · Position:
Applications Trainer I
·

Location:

4901 Searle Parkway, Skokie IL
· Full Time
·

Hours:

Monday-Friday, 8am- 4:30pm
· Required Travel: travel to other corporate and hospital sites will be required
· Hybrid position:
Work from home and onsite expectations
*
* Job Summary:

** As the Applications Trainer I at Endeavor Health, you will deliver system-wide training and learning solutions by supporting end users on system functionality, workflow optimization, and the technical tools that enable daily clinical, operational, and IT work—including Service Now, Microsoft 365, and foundational infrastructure. Training delivery methods include, but not limited to: classroom instruction, web-based learning, one-on-one coaching and creating a variety of training documents/tools.

In addition, acts as the liaison between Information Technology, Operations and end-users to provide an understanding of application workflows and functionality. All Applications Trainers play a role in the continuous improvement of training related processes, products and services, fostering strong working relationships with key stakeholders and vendors to align training solutions to the goals of Endeavor Health. To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of best practices.

*
* What you will do:

*** Support end-users onsite and virtually.
* Deliver training onsite and virtually including but not limited to one to one, classroom, and group settings.
* Design, develop and maintain training strategies for IT applications including but not limited to class curriculums, training/support documentation
* Remain up to date and utilize new technology and methods for training to promote better adult learning experiences.
* Assist with testing and troubleshooting of Technology systems.
* Assist in responding to training service requests and coordinating resolutions.
*
* What you will need:

**** Education**:
Minimum education required:
Associate degree

Preferred level:
Bachelor’s degree
** Experience**: 1+ year(s) of experience in Clinical healthcare or IT setting
** Unique or Preferred

Skills:

*** Strong verbal and written communication skills essential.
* Solution oriented problem-solving ability with a lean towards curiosity, out of the box thinking and innovation.
* Flexibility and adaptability to change in workload, job responsibilities, and scheduling requirements.
* Function effectively in a team environment including collaboration, strong interpersonal and relationship building skills.
* Personal and ethical accountability.
* Proficiency in Microsoft Office Suite applications.
* Strong level of customer service and organizational skills.
* Demonstrates a positive, open-minded, can-do attitude with willingness to embrace and facilitate change.
* Defuses stressful situations and utilizes defining moments as learning opportunities.
* Adheres to all Endeavor Health standards, policies and procedures
** Benefits (For full time or part time positions):
*** Premium pay for eligible employees
* Career Pathways to Promote Professional Growth and Development
* Various Medical, Dental, Pet and Vision options
* Tuition Reimbursement
* Free Parking
* Wellness Program Savings Plan
* Health Savings Account Options
* Retirement Options with Company Match
* Paid Time Off and Holiday Pay
* Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago)…