Support Representative

**** Support Representative*
* * Care Connection Team* **— Multiple Locations
*******
* Location:

** Greenwood Village, CO (100% remote
- * please see list of acceptable states below*)
*****
* Experience:

** Experienced
* ****
* Reports To:

** Director of Performance Delivery, Patient Experience**
* ** Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment.**
* ** Spend a majority of time on inbound phone calls from prospective patients in need of support.**
* ** Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services.**
* ** Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation.**
* ** Show confidence and expertise overcoming objections.**
* ** Ability to thoroughly explain our services to prospective patients.**
* ** Listening empathetically to Prospective Patients needs and think critically to provide helpful solutions.**
* ** Guide callers through troubleshooting and navigating the online paperwork and online appointments.**
* ** Provide prospective patients with accurate driving directions to the location they are scheduled.**
* ** Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.**
* ** Act as an ambassador to the Clear Choice Core Values at all times showing:
Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning**
* ** 2+ years customer service experience.**
* ** 1+ year of consultative sales experience.**
* ** Experience in dental, healthcare, or fields requiring a high level of empathy is a plus.**
* ** A confident approach and ability to build rapport.**
* ** Proficient active listening skills.**
* ** Must possess soft skills of patience, positivity and respectfulness.**
* ** Strong interpersonal skills as well as verbal communication skills.**
* ** Self-motivation, drive, and initiative.**
* ** Comfortable seeking and receiving coaching and guidance.**
* ** Ability to help others with basic computer and tech problem solving skills.**
* ** Experience with Salesforce is a plus.**
* ** Experience with G-suites is a plus.**
* ** Strongly in need of bilingual Spanish-English candidates.**
* ** Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors**
* ** Proficient with computer problem solving skills and set up**
* ** Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed)**  +
**** Please note**:
Not all WIFI providers are compatible with our business**
* ** Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen**
* **** Remote positions with our team are currently available for candidates located in  AZ, CO, CT, FL, GA, HI, , IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY
******** Benefits of Joining Our Team****
* ** Medical, dental & vision benefits**
* ** Options for Flexible Spending Accounts and Health Savings Accounts.**
* ** 401K Investment Plan**
* ** Company paid holidays and paid time off/vacation**
* ** Ongoing training and coaching**
* ** Phenomenal culture committed to supporting our employees to change the lives of those we serve**
* ** Position is fully remote*** **$17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average)**
* ** In addition to your base compensation, you may be eligible for a Quarterly 10% target bonus based on performance**
* ** Weekend pay differential of $1.50/hour
** For over 15 years, Clear Choice Dental Implant Centers have provided innovative and quality dental implant care to patients across the United States. Each center is focused on the same mission—to provide quality dental implant treatment for people who are looking for a long-term solution to chronic dental issues.
It’s clear that our approach to dental implants is working. By assembling all of the doctors, clinical staff, and elements needed for successful treatment together in one center, we give people new smiles, and new leases on life, faster and better than ever imagined.
The Clear Choice one location, one team, one cost approach revolutionized dental implant treatment and has become the preferred method for treatment for many people.
Today, there are more than 97 Clear Choice Centers in the growing network. Clear Choice doctors share information among their peers, discuss new developments and collaborate on research. Staying in line with the latest industry standards is just one way that Clear Choice doctors are committed to providing quality care and expertise to patients at each Clear Choice Center across the nation.
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