IT Business Analyst

Overview

IT Business Analyst at Benesch Law — Chicago office. This position is hybrid with work-from-home flexibility.

Do you thrive on defining problems, aligning solutions, and resolving inefficiencies between technology and business units? Are you skilled at developing strong internal partnerships to improve technology use and drive innovative solutions? This IT Business Analyst opportunity may be the next step in your career growth.

The IT Business Analyst helps bridge the gap between the Firm's business needs and technical capabilities. You will identify, analyze, and document business and system processes and requirements to streamline operations and improve efficiency. By developing strong relationships across the organization, you ensure technology solutions align with the Firm's strategic goals and drive innovation. This role requires a collaborative, detail-oriented professional with a deep understanding of business processes and the ability to translate them into actionable technology solutions.

• Conduct in-depth analysis of business processes, data flows, and system landscapes, identifying inefficiencies and opportunities for improvement.
• Document current and future-state processes, develop functional and technical requirements, and, in partnership with PMO resources, create workflows to support project execution.
• Facilitate workshops and meetings to gather requirements, identify gaps, and develop functional consensus among stakeholders.
• Oversee requirements gathering and documentation of functional and technical specifications for projects. Work closely with PMO to translate these requirements into detailed project plans.
• Drive process improvement initiatives to reduce system complexity, improve user experience, and increase operational efficiency.
• Maintain strong partnerships with key business and technical stakeholders, including attorneys, administrative staff, and professional teams, to understand business needs, strategies, and priorities.
• Contribute to discussions to identify opportunities for IT to deliver value through innovation, process improvement, or enhanced capabilities.
• Serve as a collaborative bridge between IT and the Firm's business units to align technology initiatives with organizational goals.
• Ensure end-user satisfaction by translating business needs into IT deliverables and maintaining open lines of communication throughout projects.
• Support the Firm's change management initiatives, ensuring smooth adoption of new systems, tools, or processes.
• Assist in creating user training materials and conducting training sessions for end-users and technical teams.
• Develop an understanding of the Firm's key applications, including legal practice management systems, document management systems, timekeeping tools, and collaboration platforms.
• Maintain standard operating procedures, user manuals, and documentation for application systems and workflows.

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field, or 5+ years of equivalent IT/business experience, with at least 2 years in business analysis or business relationship management.
• Demonstrated experience with business process analysis and improvement. Familiarity with full-service law firm technologies and processes is a plus.
• Change management certification (e.g., Prosci CMP) is a plus.

The salary range for this position is $90K to $108K
.

Base pay is determined by market/location and may vary with job-related knowledge, skills, and experience. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package. A link to the benefits details is provided at

Benesch is proud to be recognized for attracting and retaining top talent and provides a hybrid schedule, career development and growth, transparent leadership, and a culture that celebrates diversity, equity, and inclusion. Benesch is an equal opportunity employer and solicits applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability, protected veteran status, gender identity, genetic information, or any other characteristic protected by law.

Applicants who require special assistance or accommodations due to a disability should contact the Benesch Human Resources Department at  or

Benesch is an equal opportunity employer, protected veterans and individuals with disabilities; applicants who require accommodations during the process should contact HR as noted above.

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