Sr Manager, Software Engineering - Technology

Position: Sr Manager, Software Engineering - Payments Technology
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a member of CIBC’s team, the Software Engineering Manager is a professional responsible for managing multiple development projects, development groups and application support functions for a major line of business. The role applies professional knowledge to oversee the development, testing and implementation of organization-wide systems, directing, motivating and developing staff to maximize their individual contribution and function effectively as a team.

The Manager of Payments Technology is responsible for overseeing the day-to-day operations, development, and support of payment technology solutions. This role will manage a team of engineers and analysts, ensuring the reliable delivery and integration of payment systems such as SWIFT, Wire, ACH, Instant Payments, and Zelle. The ideal candidate will have hands‑on experience with payment processing technologies, API integrations, and vendor platforms, and will play a key role in supporting business objectives and technology initiatives.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Key Accountabilities

Team Leadership & Development

• Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.

• Foster a collaborative and high-performance team culture.

Payments Technology Operations

• Oversee the daily operations and support of payment systems, ensuring high availability and performance.

• Coordinate incident management, problem resolution, and system monitoring for payment applications.

Project Delivery & Integration

• Lead and participate in projects to implement and enhance payment processing solutions, including SWIFT, Wire, ACH, Instant Payments, and Zelle.

• Support API enablement and integration efforts with internal and external partners.

Vendor Management

• Work closely with vendor partners such as FIS, Fiserv, Finastra, and other fintech providers to ensure optimal performance and service delivery.

• Support the evaluation and onboarding of new payment technology vendors.

Process Improvement

• Identify and implement process improvements to enhance the efficiency, reliability, and scalability of payment technology operations.

• Ensure compliance with regulatory requirements and industry standards.

Collaboration & Communication

• Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.

• Communicate project status, risks, and issues to stakeholders in a timely and effective manner.

Knowledge and Skills

Experience

• 10+ years of experience in payment technology, financial services, or a related field.

• Extensive knowledge of banking products, services, and industry regulations; expert understanding of current industry trends and developments; ability to influence strategic decisions using industry knowledge.

• Ability to think strategically about the bank's objectives, aligning projects with broader business goals.

• Experience managing or leading technical teams is preferred.

Technical Skills

• Experience with API development and integration using Microsoft Technology stack - Azure, SQL, .Net. Microsoft API Management or Mulesoft experience will be a plus.

• Hands‑on experience with payment processing technologies (SWIFT, Wire, ACH, Instant Payments, Zelle).

• Familiarity with vendor platforms such as FIS, Fiserv, Finastra, or other fintech payment providers.

Process & Methodology

• Working knowledge of Agile, Scrumban, or similar methodologies.

• Understanding of ITIL processes and best practices in production support.

Other Skills

• Strong analytical, problem-solving,…