Amazon Connect - GTM Leader; Remote

Job Description - Amazon Connect - GTM Leader (Remote) (054282)

Amazon Connect - GTM Leader (Remote)

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the front‑line of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50‑year+ heritage and deep industry‑specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17 billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

• Deliver agile strategies, recommendations and solutions that will overall improve our client’s Contact Center experience and outcomes.
• Constantly promote Capgemini’s Digital Customer Operations (DCO).
• Build our AWS practice within the Customer operation practice along with improving the customer experience, will drive to adjust and manage our client’s efforts to move an omnichannel touchless operating model.
• Additionally, engage our clients in rethinking their process and Contact Center administration operations to drive the best experience at an optimal cost.
• The candidate will partner with clients in to develop and deliver Target Operating Models which includes implementing AWS Connect for a client and support that implementation ongoing.
• Minimum 5 years of external consulting experience or other relevant experience related to successful implementation of AWS Connect and having done sales in AWS function.
• Minimum 10 years of experience working in multi-client provider with Service Management platforms and playing a major role in implementation and sales of AWS Connect.
• Bachelor’s Degree or equivalent experience required.
• Ability to independently understand and transition into Capgemini’s methodologies and approaches.
• Support sales cycle with RFP/RFI/RFQ development. Demonstrated ability to influence at all levels of management.
• Strategic thinker who understands the ever‑changing Contact Center market.
• Demonstrated ability to transition Contact Center Services to BPO delivery centers.
• Ability to build, develop and implement and engage in new service delivery approaches; possibly different from the status quo.
• Comfort in identifying and communicating complex problems; takes an analytical and creative approach with problem solving.
• Develop strong working relationship with key client stakeholders at the Regional/Global level while proactively addressing client needs.
• Proven experience in managing large complex transformation in an BPO environment.
• Energetic, passionate, highly self‑motivated, collaborative, organized individual driven to execute flawlessly in a fast‑paced, ever changing, dynamic environment.
• Experienced with creating thoughtful presentations in clear action driven and outcome‑oriented ways.
• Ability to meet travel requirements where needed.

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Project Manager

Full‑time

US‑GA‑Atlanta