Pre-sales and Solutioning Architect - SIAM​/ServiceNow COE

Job Description - Pre-sales and Solutioning Architect - SIAM/Service Now COE (049931)

Pre-sales and Solutioning Architect - SIAM/Service Now COE

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering, and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.

Our other services also include infrastructure transformation services‑helping clients consolidate and migrate entire workloads and data centers.

This is a client facing role in the project delivery cycle. This role will work closely with clients, partners and other business units to ensure consulting engagements are successful. The role is responsible for understanding the client’s business needs and clearly translating the Statement of Work to the successful delivery of the Project. The candidate will be expected to work as part of a delivery team, working alongside overall project manager to deliver a successful cloud consulting engagement.

He/she must be fully flexible and mobile across the US and possibly EMEA for extended periods and potentially across the Capgemini Group

• Proven experience in Service Integration deals for ITSM assessments and technology migrations, primarily Service Now
• Strong client facing skills and a good listener. Ability to push a point/right solution to different stakeholders (both technical and non-technical)
• A strong background in end to end infrastructure technologies and architecture, ideally from more than one company
• Project delivery for application discovery service both agent and agentless. Provide application modeling.
• Service Now, BMC or similar expertise gained from production application deployment, proven experience of delivering complex cloud project engagements
• Excellent verbal and written communications skills; excellent presentation and facilitation skills;
• Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have;
• Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams;
• Have a focus on getting the job done and done properly;
• Be willing to learn, grow and stretch into new roles and different industries/domains;
• Have a fully-flexible approach to working hours and working away from home during the week; willing to work nationally, with the potential to work internationally if desired.
• Service Now Architecture experience ideally with the appropriate vendor certification
• Understanding of service integration solutions and experience of integrating service management and ITIL solutions into traditional hosting/delivery…