Senior ServiceNow Developer

We are seeking an experienced Service Now Developer with a minimum of 6 years of hands‑on expertise on the Service Now platform. The ideal candidate will have strong technical knowledge in Scripting, Flow Designer, Integration Hub, Rest Integration, Service Portal, and UI Builder, with added advantage if certified application developer and experienced in CSM, Now Assist, and Agentic

AI implementations.

Req#

• Design, develop, and customize applications on the Service Now platform to meet business needs.

• Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.

• Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.

• Utilize UI Builder to design and configure modern, scalable user interfaces.

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Support CSM (Customer Service Management) implementations with configuration, customization, and integration.

• Explore and implement Now Assist and Agent
  
  AI capabilities to improve automation, intelligence, and customer experience.

• Ensure compliance with coding standards, performance optimization, and platform best practices.

• Troubleshoot, debug, and resolve issues within Service Now applications.

• 6+ years of hands‑on development experience on the Service Now platform

• Strong expertise in Script Includes, Service Portal development, and UI Builder

• Proficiency in Service Now Scripting, JavaScript, HTML, CSS, and Angular
  
  JS, React for Service Now customizations

• Experience in ACL, Service Catalog, Flow Designer, Integration Hub, and Reporting/Dashboards

• Ability to work in Agile / Scrum methodology

• Excellent problem‑solving skills with strong communication and collaboration abilities

• Certified System Administrator (CSA)

• Service Now Certified Application Developer (CAD)

• Implementation experience in Customer Service Management (CSM)

• Exposure to Now Assist (GenAI features) and Agentic
  
  AI solutions

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short‑Term and Long‑Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to Linked In learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off – the employee will be eligible to accrue 15‑25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

• Paid Holidays - nine (9) total per year

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

• If otherwise eligible, participation in the discretionary annual bonus program

• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long‑Term Incentive (LTI) Program

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi‑national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow.

No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM ()

This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations.

Most candidates are hired at a salary within the range disclosed. Salary range: $120,000 - $130,000. In addition, the details highlighted in this job posting above are a general…