Remote IT Support Analyst II: Impactful Tech & Client Care

About The Opportunity

Join us as a Computer Support Analyst II at Ideamine Technologies (Acquired by Netrix Global). This position is located in Chicago, IL 60603 in the United States. Netrix Global, award‑winning provider of cybersecurity and end‑to‑end IT services, seeks a Computer Support Analyst II to provide technical assistance and support to our clients and internal teams.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and maintain hardware and software components of computer systems.
• Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals.
• Perform regular upgrades to ensure systems remain updated and secure.
• Collaborate with IT teams and vendors to ensure seamless integration and operation of systems.
• Create and maintain technical documentation and manuals.
• Train end‑users on new hardware and software applications.
• Conduct remote troubleshooting when necessary.
• Ensure all IT equipment complies with organizational policies and procedures.
• Maintain confidentiality and security of all company and client information.
• Work overtime when needed during the busy tax season months for an accounting firm customer (2/1‑4/30 each year).
• Travel up to an hour in any direction from downtown Chicago, IL for required customer L2 work.
• Work remotely outside of the defined tax season dates (2/1‑4/30 each year) to perform remote L2 work.

• Minimum 2 years of proven experience as a Computer Support Analyst or similar role.
• Strong knowledge of computer systems, hardware, and software applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Strong analytical and problem‑solving skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Computer Support Analysts interact with customers on a regular basis and are required to maintain a positive and professional attitude at all times.

Netrix Global is a mission‑driven organization that values teamwork, outcomes, and innovation. We focus on end‑users and are committed to client satisfaction.

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, time off when needed, and a casual work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, persons with disabilities are provided with reasonable accommodations. If you need accommodations, please contact Netrix

HR@Netrixglobal.