Manager of Analytics, Consumer Services

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Manager of Analytics, Consumer Services – Denver, CO or Atlanta, GA

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

In this role, you will develop, implement, and maintain leading‑edge analytics systems, taking complicated problems and building simple frameworks. Identify trends and opportunities for growth through analysis of complex datasets. Refine existing data sets and optimize existing reporting & dashboards for improved business insights to drive improved decision‑making.

• Create best‑practice reports, dashboards and presentations based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data
• Work directly with functional areas to gather requirements, provide status updates, and build relationships
• Manage and develop a small team of data analysts.
• Develop and optimize data analytics around U.S. Consumer Services performance including customer acquisition, engagement and usage with variations on retail and digital trends. Active product statistic creation and dashboarding.
• Performance dashboard creation and optimization for all products across U.S. Consumer Services. Primarily focused on key revenue and engagement drivers.
• GTM Analytics - Promotional data analytics, SMS penetration analytics, paid search analytics and compilation of results into business insights for decision making.
• Web usage and failure point utilizing Adobe Analytics with new dashboards and insights to allow us to modify digital experience flows and customer call‑to‑actions.

• 3+ years of data analytics and reporting experience.
• 1+ years in a lead or manager role.
• Bachelor’s in data analytics or similar field; MBA or Master’s degree is a plus.
• Advanced SQL.
• Python or R, Power
  
  BI or Tableau, Basic Snowflake knowledge.
• Ability to synthesize complex data sets. Ability to communicate complex topics in a simple way.

The base salary range is $100,000 – $130,000 USD per year. Total on‑target compensation includes the base salary plus short‑term incentives that align with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

• Paid Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Student Loan Repayment (below manager level only)
• Parental Leave
• One day volunteer time off
• $0 Money Transfer Fee Discount Code – Quarterly
• Recognition Program “Game Changers”
• Employee Discount Program
• Global Adoption Assistance
• Global Scholarship Awards Program
• 401K Plan

Western Union values in‑person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face‑to‑face, we are better able to learn from our peers, problem‑solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

For residents of Colorado, California, Connecticut,…