Managed Services Engineer; Remote

Position: Managed Services Engineer (Remote)
About the job Managed Services Engineer (Remote)

Employment Type: 1099 Contractor

Location: Remote (US based -- flexible hours)

Overview:
A growing IT services firm is seeking a dependable and experienced MSP Engineer to implement and support managed IT and cybersecurity solutions for B2B clients. This is a remote, project-based 1099 contractor role with the potential for ongoing retainer work as the client base expands. The ideal candidate is a self-starter who excels in a fast-paced, growth-focused environment and values clear communication, strong documentation, and client satisfaction.

Key Responsibilities:

• Lead onboarding and technical implementation for new clients, including:
• Google Workspace setup/configuration (MFA, security, admin controls)
• Third-party backup solutions (e.g., Backupify, Afi.ai)
• Endpoint detection & response (Guardz, Cynet, or similar platforms)
• Ticketing/PSA (HaloPSA) setup and workflow integration
• Ongoing patch management, vulnerability scanning, and reporting
• Provide Tier 2/3 support and incident response as needed (remote)
• Document all technical processes, configurations, and client environments
• Collaborate with sales/BDM and customer support to ensure seamless onboarding and high client satisfaction
• Maintain up-to-date knowledge of cybersecurity best practices and compliance requirements

What You'll Support & Deliver:

The clients managed services portfolio spans:

• Managed Detection & Response (MDR/XDR) with 24/7 monitoring, EDR, and rapid incident response (Guardz, Cynet)
• Ransomware & phishing protection, including user awareness training
• Multi-factor authentication (MFA) enforcement for secure access
• Automated cloud SaaS backup and recovery (Google Workspace, Microsoft 365, key business apps)
• ITSM & ticketing (HaloPSA) for streamlined support
• Network security & asset monitoring for all endpoints and networks
• Remote support for clients, wherever theyre located
• Regulatory compliance automation (HIPAA, PCI, SOC 2, cyber insurance)
• Vulnerability management & patch automation (AI-driven)
• Business enablement, including custom app/software development and hardware procurement/leasing

Core Systems & Tools:

• Google Workspace (Business/Enterprise)
• Guardz or Cynet (EDR/SOC platforms)
• Backupify, Afi.ai, or equivalent SaaS backup solutions
• HaloPSA (ticketing, documentation)
• Ninja One or similar RMM (optional/plus)
• Security awareness training platforms (Guardz, KnowBe4)
• Remote support tools (Team Viewer, Any Desk, etc.)

Expectations:

• Complete client onboarding projects within defined timelines (typically 12 weeks per client)
• Ensure all security controls and compliance requirements are implemented per DIS standards
• Maintain clear, proactive communication with clients and internal team
• Participate in regular check-ins and provide status updates on projects
• Maintain documentation for all assigned clients in HaloPSA or designated system
• Respond to support tickets or incidents within agreed SLAs (generally 2448 hours)

Qualifications:

• 3+ years experience in MSP, IT systems engineering, or cybersecurity roles
• Strong hands-on experience with Google Workspace admin, EDR, and SaaS backup
• Familiarity with PSA/ticketing systems (HaloPSA, Connect Wise, Autotask, etc.)
• Excellent documentation and client communication skills
• Self-starter, able to work independently and remotely
• Relevant certifications (Google Workspace Admin, CompTIA Security+, etc.) preferred but not required

Compensation:

• Project-based onboarding fee
• Monthly retainer for ongoing support (scales with client/user count)
• Opportunity to grow with the company as our MSP business expands