Field Service Engineer Advanced Sterilization Products Columbus, OH, Posted hou

Position: Field Service Engineer Advanced Sterilization Products Columbus, OH, United States Posted 3 hou[...]
Remote## Field Service Engineer Columbus, OH, United States
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* Location:

** Columbus, OH
** Travel:
** Local and regional travel within assigned territory, occasional overnight stays
** On-Call:
** Rotating weekend coverage required

As a Field Service Engineer at ASP, you’ll play a critical role in ensuring hospitals and surgical teams have life-saving sterilization equipment that works flawlessly. You’ll be the technical expert on-site, solving complex problems, maintaining critical systems, and directly impacting patient safety and clinical outcomes. This is a hands-on, highly autonomous role with a clear career path, professional development opportunities, and the chance to work with cutting-edge medical technology.
** RESPONSIBILITIES:
** Partner with sales and clinical education field team to deliver our customers with high value business solutions that drive customer loyalty and sustain ASP’s installed base. Work as a part of a multi-functional work group.
* Manage all responsibilities of primary territory, including compliance and documentation requirements.
* Schedule and perform the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
* Performs preventive maintenance and documents performance and maintenance records on equipment.
* Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service business division.
* Provide support to customers related to emergency service. Respond to customer requests for emergency service.
* Determines cause(s), troubleshoots and takes corrective action.
* Finish the assigned training and documentation within assigned dates.
* May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.
* Devises project plans for the installation-planning phase of new equipment
* Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction
* Successfully complete activities within the Service Management System (Siebel) through daily updates and documentation
* Responsible for processing RMA returns to support individual usage of supporting parts and equipment
* Manage personal “trunk” inventory and complete required audits to support thereof
* Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer satisfaction issues arise.
* Provide insights/suggestions for design improvement opportunity.
* Beta site support/installation
* Additional responsibilities assigned as needed
** Physical demands:
*** Able to lift 80 lbs. to a height of four (4) feet
* Operate company vehicles
* Sitting/driving for long periods of time
* Occasional airline travel
* Excessive standing, bending and stooping.
** Work environment:
*** Home office (10%) and hospital/surgery center environments (90%)
* Adheres to customer protective, safety, and security protocols
* This position requires on-call responsibilities including weekend call coverage on a rotating basis.
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* EDUCATION:

***
* Required:

*** High School diploma with 3 years proven experience in customer support/customer relations/technical support or Associates’ Degree with 3 years related work experience
* Minimum of two (2) years customer service experience
** Preferred:
*** Two (2) year degree in electronics, technology, computer science, electrical engineering or other related major
* Four (4) years work experience in a related field (Medical Device)
* Experience working in a field service environment
** KEY

SKILLS REQUIRED:

*** Demonstrate excellence in providing customer service.
* Highly motivated to achieve top level customer satisfaction in all accounts.
* Ability to perform successfully in a matrix/team environment applying excellent verbal and written communication, time management and teamwork skills
** COMPUTER

SKILLS:

*** Experience using office based and customized computer programs/applications for territory management and administrative…