Manager Client Digital Experience

Overview

Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

• Hybrid model - up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial

This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

This position is responsible for executing client experience strategies that drive engagement and satisfaction across the organization's client digital platforms. The incumbent plays a key role in aligning client experience activities with business objectives through team management and client analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve operational goals and enhance the client's journey through the organization's digital offerings.

• Supports the brand; aligns with the vision, mission, and values of the organization.
• Hires, develops, motivates, coaches, evaluates, trains, and rewards team members.
• Provides clear and timely communication and feedback on expectations and goals.
• Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
• Assists in defining team s goals and monitors progress toward objectives.
• Builds and develops a team, fostering a culture of learning and improvement.
• Provides coaching and mentorship to team members, supporting career development paths and growth opportunities.
• Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms.
• Supports the team committed to transforming the client engagement model, fostering innovation and improvement.
• Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence.
• Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction.
• Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions.
• Collaborates with leadership to ensure alignment between digital product strategy and business strategy.
• Partners with Engineering, Operations, and Marketing to ensure smooth product execution.
• Facilitates cross-functional collaboration to align product teams with business stakeholders.
• Advocates for a client-centric approach within the organization.
• Guides business technology and business teams on product adoption and optimization strategies.
• Communicates program status, risks, and outcomes to stakeholders.
• Facilitates cross-functional collaboration and decision-making processes.
• Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams.

• Bachelor's degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience.
• Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products.
• Minimum of 3 years of leadership and management experience, preferred.
• Experience in regulated industries (banking, finance, etc.), preferred.
• Experience in leading agile transformations.
• Solid experience in technical and business domains.
• Solid experience with agile planning and tracking tools (e.g., Azure Dev Ops).
• Knowledge of lean portfolio management practices.
• Ability to build effective partnerships with technology, business units, and external vendors.
• Strong communication and leadership skills, with the ability to influence stakeholders and foster collaboration.
• Understanding of Dev Ops practices and software architecture.
• Experience with client satisfaction and engagement metric improvements.
• Leadership skills to select, evaluate,…