Overview
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the Stanford AI lab, Cresta's co-founders and leadership include Sebastian Thrun, Ping Wu, and Tim Shi.
Our leadership also includes CEO, the co-founder of Google Contact Center AI and Vertex AI platform, and an early member of OpenAI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it s at Cresta.
As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle.
You also will act as liaison between sales, the customer and Cresta’s technical teams.
- Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
- Partner with Enterprise Account Executives to discover and understand the prospect s situation and the challenges that they are experiencing
- Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
- Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
- Drive adoption during proof of values by training individual managers and users on the Cresta solution
- Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
- Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
- Run ROI workshops to translate our solution into a financial business case proposal
- Provide feedback to product management about the successes and failures in the field
- 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
- Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
- Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
- Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
- Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
- Fast learner with a passion for new technology and a talent for simplifying complexity for customers
- Experienced with , contact center infrastructure, and enterprise SaaS environments
- You embody our core Operating Principles
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and…
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