Senior Product Support Specialist

Overview

Employer Industry: Healthcare Technology

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, and vision insurance
• Generous PTO policy with unlimited safe and sick time, volunteer time off, and extra holidays
• Remote-friendly workplace offering flexibility to work in a productive environment
• Supportive work culture that prioritizes employee well-being and professional development

• Provide timely and effective product support to customer queries via email, phone, and chat
• Troubleshoot and resolve product-related issues reported by customers to ensure satisfaction
• Collaborate with cross-functional teams to identify and resolve product defects or enhancements
• Support client meetings, including implementation calls and monthly reviews for enterprise accounts
• Document and escalate complex technical issues to appropriate internal teams for further investigation

• 2-4 years of experience in troubleshooting and resolving technical issues
• Exceptional interpersonal and communication skills to convey technical concepts to non-technical users
• Previous customer-facing experience in a SaaS environment is preferred
• Experience with ticketing systems and CRM platforms is a plus
• Ability to analyze and explain standard client reports related to platform usage

• Familiarity with Intercom or similar ticketing systems
• Experience in process innovation and adaptability in fast-paced environments
• Background in running, analyzing, and explaining data elements related to support tools

#Healthcare Technology #Customer Support #Remote Work #Career Growth #Employee Wellbeing

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