Legal Trust & Risk Lead

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Role

As the Legal Trust & Risk Lead, you’ll serve as the liaison between the Legal department and the Trust & Risk team. You’ll help triage, evaluate, and route inquiries efficiently - ensuring that true legal issues are surfaced quickly while operational or policy-related questions are resolved directly within Trust & Risk. You’ll develop frameworks, templates, and decision trees that enable Trust & Risk agents to self-serve on common issues, while maintaining close partnership with Legal to ensure accuracy and compliance.

By reducing unnecessary escalations, you’ll safeguard attorneys’ time, streamline workflows, and improve collaboration between the Legal and Trust & Risk organizations.

In this role, you will:

• Serve as the primary point of intake for Trust & Risk tickets directed to Legal.

• Review, assess, and triage inquiries to determine when true legal input is needed.

• Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment.

• Identify patterns in escalations to improve upstream guidance and documentation.

• Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria.

• Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes.

• Track and report metrics on volume, turnaround time, and issue types to continuously refine the model.

• Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment.

About You

• 4+ years of experience in Trust & Safety, Risk Operations, Legal Operations, or Compliance.

• Strong judgment and ability to distinguish between operational, policy, and legal issues.

• Exceptional communication and interpersonal skills; comfortable interfacing with attorneys and cross-functional teams.

• Proven ability to manage intake queues, triage workflows, and optimize operational efficiency.

• Highly organized, analytical, and proactive—comfortable working in fast-paced, high-volume environments.

• Not required to be an attorney, but experience working with or supporting legal teams is a plus.

• A builder’s mindset: eager to create scalable processes and improve cross-functional collaboration.

Team members in this role are required to be within commuting distance of our SF, LA, or NY hubs.

Compensation

For Full-Time US-based applicants: $95,000/year to $155,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet

• Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth…