Senior Apple IT Systems Administrator

Position Description

Service Trade, a leading SaaS based solution, is seeking a highly capable individual for our dynamic organization. As a Senior Apple IT Systems Administrator
, you will be responsible for the primary hardware and software provided by IT to our employees and contractors. You will be largely autonomous, but will have exceptional support to the level you desire or need depending on fluctuating workloads. You will work alongside several teams from IT Operations to Site Reliability to Revenue Operations to assure that our staff have the best tools and the best support.

This is an in-office position at our Durham, NC headquarters with flexibility for remote work at management’s discretion.

Service Trade’s in-house IT team seeks to deliver a world-class experience to our team members: equipping them with tools, technology, and advice which empowers and inspires. We are not your typical help desk. We are eager and enthusiastic partners to every corner of the business.

What sets us apart? Our product is a true game-changer that provides our customers a massive ROI and keeps them on the leading edge of the industry.

We are looking for a dedicated Senior Apple IT Systems Administrator to join our IT Operations team. In this role, you will be the primary architect and guardian of our Apple ecosystem. You will be responsible for the full lifecycle management of all Apple hardware—including Macs, iPhones, iPads, and Apple TVs—ensuring they are secure, up-to-date, and optimized for our employees' productivity.

The ideal candidate has deep technical expertise with Apple platforms and enjoys staying current with Apple ecosystem tools and best practices. General experience in various aspects of systems administration should include diagnostics, imaging, Mobile Device Management (MDM), automated deployment, and macOS/iOS security hardening. Some network systems experience is necessary, but our networks (office and cloud) are fairly built out and stable despite our staff growth.

SaaS systems management is also a key need, as we implement and manage hundreds of different software tools.

We’re looking for a deep troubleshooter who takes ownership of problems end-to-end and ensures our staff are fully supported and problems are fully and completely resolved. Range has always been necessary in IT, and this is even more important in the AI era. Demonstrating a wide range of skills and general knowledge about endpoints, networks, cloud systems, SaaS management as a base, then leveraging AI to accelerate more narrow problem solving and personal learning is the secret sauce / IT superpower that the most successful administrators will exhibit.

• Process Management:
  Iterate on existing processes and author/develop new ones.
• Documentation:
  Build and improve documentation, both for end users (“Help Center” style) and internal (“SOP” style).
• Device Management:
  Oversee the deployment, configuration, and maintenance of all Apple hardware (macOS, iOS, iPadOS, and tvOS).
• Zero-Touch Deployment:
  Maintain and optimize Apple Business Manager (ABM) and Automated Device Enrollment (ADE) to provide a seamless "out-of-the-box" experience for new hires.
• Software Packaging & Patching
• Manage OS update cycles to ensure security compliance without disrupting workflow.
• Security & Compliance:
  Implement and monitor security baseline configurations (CIS, SOC, and similar benchmarks).
• Office infrastructure Support:
  Maintain Apple TVs, Conference room equipment, Uni Fi Networks & Wireguard VPN servers.
• Troubleshoot complex hardware and software issues.
• Inventory Management:
  Maintain an accurate asset database and manage the hardware lifecycle, from procurement to repair to upgrade to sales/recovery.
• SaaS systems and lifecycle:
  Manage onboarding, offboarding, permissions, requests, and general administration of 200+ SaaS systems, from commonly used tools (Slack, Notion, Jira) to more obscure developer tools.
• Manage SAML SSO for our apps / tech stack.
• AI-empowered:
  Utilize AI tools to speed up scripting and workflows, rapidly build and upgrade documentation, and complement your knowledge…