Principal Product Manager – Agentic AI Systems

Location: US (Remote / Bay Area preferred)

Experience: 5–6 years of Product Management experience

Reports to: Head of Product / Director of Product

Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions. Our products power real-world contact center workflows and deliver measurable business outcomes at scale.

We’re looking for a Principal Product Manager to help build and scale agentic AI systems at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments. This role emphasizes execution, customer impact, and production rigor
, with opportunities to grow into broader platform ownership over time.

• Define and execute product initiatives for agentic AI systems
  , with a focus on measurable customer and business outcomes
• Own significant parts of the agentic system lifecycle
  , including orchestration, decisioning, evaluation, and iteration
• Contribute to building a repeatable framework for launching, evaluating, and improving agentic capabilities across customers
• Help define how agentic systems are measured and improved in production
  , balancing autonomy with safety and reliability
• Partner closely with Engineering, Applied AI/ML, Design, and Solutions teams to ship production-ready systems
• Work directly with customers to understand workflows, requirements, and success criteria
• Drive customer-informed prioritization by staying close to live deployments and real usage patterns
• Support best practices for agent evaluation, iteration, and safe rollout
• Represent the product in customer conversations, demos, and feedback sessions

• 5–6 years of Product Management experience, preferably with AI-driven or platform products
• Experience shipping and iterating on production software systems
• Exposure to LLMs, agentic systems, or AI-powered workflows (hands-on or via close partnership)
• Strong customer-facing skills and comfort working with enterprise customers
• Ability to translate ambiguous problems into clear product requirements
• Excellent collaboration and communication skills

• Experience with conversational systems, automation, or real-time decisioning
• Familiarity with AI evaluation concepts, human-in-the-loop systems, or feedback loops
• Experience working in enterprise SaaS or B2B platforms
  ;
  Technical background or strong comfort working with engineering and ML teams

• Work on real production agentic AI systems
  , not experiments
• High exposure to customers, data, and real-world outcomes
• Opportunity to grow into broader platform or Principal-level ownership
• Meaningful impact on how enterprises adopt and trust AI