Customer Success Manager, APAC

Employer Industry: SaaS (Software as a Service)

• Salary up to $60 USD/hour
• Contract role with potential for extension based on business needs
• Flexible remote work opportunity, must be based in Australia or New Zealand
• Chance to make a direct impact on customer success during a period of rapid growth
• Supportive and collaborative work environment with a focus on continuous learning

• Manage onboarding and implementation for a portfolio of customers, acting as the project manager from kickoff to go-live
• Host transition and planning calls with stakeholders to understand business goals and map data and messaging strategies
• Partner with customers to create and execute effective campaigns, newsletters, and data workflows
• Serve as the customer's first point of contact for dedicated support and troubleshooting
• Proactively follow up with customers after onboarding to ensure they remain on track toward renewal

• 3+ years of experience as a Customer Success Manager or similar customer-facing role with a technical SaaS product
• Strong comfort communicating with technical and non-technical stakeholders, especially developers and marketers
• Background in SaaS, ideally with marketing automation or related platforms
• Familiarity with APIs, data integrations, logic flows, and templating languages
• Must be based in Australia or New Zealand for local coverage

• Bonus:
  Fluency in French, Russian, or Spanish

#SaaS #Customer Success #Remote Work #Career Opportunity #Technical Support