AI Customer Success Manager

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** AI Customer Success Manager page is loaded## AI Customer Success Manager remote type:
Hybrid locations:
United States of America, Ann Arbor, Michigan:
United States of America, Frisco, Texas:
United States of America, Eagan, Minnesota time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
February 27, 2026 (29 days left to apply) job requisition :
JREQ
197727

The AI Customer Success Manager is a strategic role responsible for ensuring our clients maximize the value of their Thomson Reuters AI solutions, this includes CoCounsel. You will be a trusted advisor, proactively engaging with customers to understand their business processes, drive adoption, and identify opportunities for further growth and partnership.

** About the Role
*** Develop and maintain strong, long-term relationships with key client stakeholders, understanding their business objectives and challenges.
* Conduct thorough customer needs assessments to identify how Thomson Reuters AI solutions can best address their specific requirements and deliver measurable value.
* Proactively engage with clients to drive adoption and utilization of AI products, providing guidance and best practices.
* Translate complex AI product propositions into clear, concise, and compelling value statements for clients.
* Identify and create new opportunities within existing accounts through consultative selling, showcasing additional solutions and services.
* Collaborate with sales and product teams to articulate customer feedback and influence future product development.
* Deliver professional presentations and demonstrations of AI solutions to various client audiences.
* Leverage sales technology and follow established sales processes to track customer interactions, manage opportunities, and report on account health.
* Act as a subject matter expert on Thomson Reuters AI offerings and web-based technology, providing expert guidance and support.
* Champion customer success internally, influencing cross-functional teams to ensure a seamless client experience.
** About You
*** Proven experience in a customer success, account management, or solutions selling role, preferably within a technology or AI-focused environment.
* Strong understanding of business processes and the ability to articulate how AI solutions can drive efficiencies and improvements.
* Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
* Demonstrated ability in consultative selling and delivering value-based propositions to clients.
* Experience with customer needs assessments and developing strategic account plans.
* Proficiency in leveraging sales technology and understanding sales process methodologies.
* Familiarity with web-based technology and the ability to explain technical concepts to non-technical audiences.
* Ability to work independently and as part of a team, with a strong focus on client satisfaction and achieving targets.
* Bachelor's degree in Business, Marketing, Computer Science, or a related field, or equivalent practical experience.#LI-DM1
* ** Hybrid Work Model:
** We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
* ** Flexibility & Work-Life Balance:
** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
* ** Career Development and Growth:
** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
* ** Industry Competitive…