Systems Engineer, System Operations, Data Center | Technology | Remote

Overview

Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be part of a focused team where you can make a real impact in an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

The System Operations team deploys, upgrades, monitors, and maintains complex applications in high availability datacenters worldwide. The Systems Engineer role requires a deep knowledge of cloud infrastructure and the tools required to monitor and maintain it. The successful candidate will work independently and leverage strong troubleshooting skills to identify problems before clients do.

• Works flexibly with a variety of team members - we work on a variety of projects and requests at the same time, each of which can be staffed differently and with different client demands.
• Is eager and excited to learn - a positive, open-minded attitude will ensure quality work and bodes well for long-term career development.
• Works hard - while innovation is part of future success, everyone has common tasks that are part of the overall workflow and on which attention to detail and high-quality client service are crucial.
• Communicates well - this is critical to be able to understand project requirements and to explain processes and complex workflows simply via verbal and written communication.
• Enjoys working with evolving digital data sources - utilize and develop processes to effectively process and manage new data sources.

• Play a key role in supporting and maintaining AWS Cloud infrastructure, with a focus on core services such as EC2, S3, IAM Roles, Work spaces, and other AWS technologies.
• Provide input and hands-on support for software deployment and updates using Azure Dev Ops (ADO) pipelines to streamline automation and reduce manual overhead.
• Offer day-to-day operational support for various critical Windows and Linux-based web applications.
• Maintain clear and proactive communication with stakeholders, ensuring they're informed of incident status, planned changes, and potential service interruptions.
• Develop and maintain thorough internal documentation, including SOPs, technical guidelines, and knowledge base articles to improve team efficiency and continuity.
• Collaborate with senior team members and cross-functional partners to gather client requirements, offer sound recommendations, and effectively manage expectations.
• Participate in a rotating on-call schedule, responding to after-hours incidents and ensuring minimal disruption to services.
• Take on additional tasks and responsibilities as assigned, contributing to team success and continuous improvement.

We are committed to investing in and supporting your professional development with programs focused on leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

• 5 years of post-graduate professional experience providing enterprise application administration
• 3 years of experience working in a 24/7/365, multi-tiered…