Director​/Sr. Director, Technology Services - Adobe Ecosystem

Overview

SH/FT is seeking a Director or Sr. Director Technology Services to lead digital transformations within the Adobe ecosystem. This leader is a strategic architect capable of driving architecture strategy from pre‑sale vision through post‑sale execution. This is a fully remote position based in the USA or Canada.

Our clients look to us to do more than just implement technology. They rely on us to configure the Adobe suite (AEP, AEM, CDP, Marketo, AJO, CJA) into an engine for growth. You will help enterprise organizations untangle complex data models to build true 360° customer profiles, enabling them to move beyond static campaigns into real‑time, personalized omnichannel journeys. You will translate complex client requirements into actionable blueprints that drive measurable conversions and revenue.

Strategic Architecture & Solution Design

• Lead Adobe‑centric, enterprise digital transformation projects as the SME accountable for solution architecture and data strategy, ensuring alignment with client objectives.
• Develop forward‑looking integration frameworks that unify Adobe technologies (AEP, AEM, CDP, Marketo, AJO, CJA) and other tech integrations into cohesive, data‑driven operating models.
• Drive architectural standards, patterns, and governance models that support scale, performance, and innovation.
• Serve as a trusted technical advisor to executive client stakeholders on emerging Adobe capabilities including AI/ML features, data strategies and integrations.
• Ensure that the "vision" sold during pre‑sales is technically feasible, scalable, and executed with architectural integrity.
• Manage and mentor architects and platform experts fostering a culture of technical excellence and keeping the team ahead of the curve on emerging Adobe capabilities.
• Champion Agile delivery methodologies to orchestrate cross‑functional execution, ensuring complex technical solutions are deployed on schedule and within budget while maintaining architectural integrity.

Pre‑Sale Solution Strategy & Scoping

• Collaborate with Sales, Partner Alliances, and Go‑To‑Market (GTM) teams during pre‑sale activities. This includes acting as an Adobe SME in initial prospect conversations to assess client needs, pain points, and readiness, as well as scoping, shaping, and presenting technical solutions and proposals.
• Lead or support scoping sessions, translating high‑level business goals into technical recommendations and level‑of‑effort (LOE) estimates.
• Develop and present solution roadmaps, architecture diagrams, and phased delivery approaches aligned to client maturity and growth goals.
• Represent Shift Paradigm in co‑selling scenarios within our Adobe partnership, articulating solution value and differentiation.
• Provide thought leadership in RFP/RFI responses, ensuring technical feasibility, clarity, and alignment with best practices.

Innovation & AI/ML Enablement

• Identify opportunities to leverage data science, generative AI, and automation frameworks to drive proactive insights and customer engagement.
• Embed AI/ML capabilities across client ecosystems to enhance personalization, predictive modeling, and marketing automation performance.
• Partner with internal innovation initiatives to prototype new solutions, accelerators, and reusable frameworks that differentiate Shift Paradigm’s offerings.

Consulting & Technical Advisory

• 10+ years in marketing technology, solution architecture, or data engineering roles within digital agencies or enterprise environments.
• Extensive experience leading VP & C‑Suite level technical discussions and recommendations. You must be comfortable leading discovery workshops, requirements working sessions, white‑boarding complex architectures live, and conducting technical pre‑sales demos that bridge the gap between feature functionality and business value.
• Exceptional communication skills with the proven ability to translate technical concepts (APIs, schemas, identity graphs) into clear business outcomes for executive audiences.
• Experience mentoring cross‑functional teams, fostering technical excellence, and influencing strategic direction.
• Experience leading teams through Agile and/or…