Client Systems Administrator

This systems administration position is part of PCC’s Client Technical Services (CTS) team and focuses on maintaining our clients’ servers and network infrastructure. The position is integral to a dedicated, client-focused technical services team and requires technical expertise coupled with exceptional customer service and communication skills.

• Troubleshoot and resolve client problems with PCC-provided hardware, operating systems, networks, and related products
• Coordinate, schedule, and perform server and other network hardware upgrades at client offices and/or remotely.
• Travel to client offices to install servers, networks, and perform necessary upgrades.
• Configure and ship physical servers and network hardware
• Provision and administer cloud-hosted servers on Google Cloud Platform and/or AWS
• Assist in administering warranty contracts on client hardware
• Perform preventative maintenance on client servers and networks
• Assist in receiving and shipping client hardware
• Provide friendly, professional technical support to PCC clients via phone, email, and support tickets.
• Support PCC Technical Specialists by handling escalated client tickets as needed.
• Assist clients in coordinating PCC and third-party vendor activities
• Advise clients in areas such as hardware selection, Internet and wide-area connectivity, remote office installations, and network planning
• Document work activities via help-desk support tickets and PCC’s Tuleap project management application
• Maintain effective technical documentation for our staff and our clients by adding and updating our Intranet Wiki
• Ensure the confidentiality of sensitive and protected information

• Experience as a systems administrator of mission-critical systems
• Experience supporting and maintaining business-class network equipment – firewalls, switches, wireless
• Solid understanding of TCP/IP networks and network services (DHCP, DNS, VLANs, etc)
• Desktop support experience and a good working knowledge of Windows and MacOS.
• A collaborative work style and the desire to be part of a team
• Positive, effective, written, and verbal communication with clients, coworkers, and leadership
• Appropriate sharing of knowledge and information
• Strong attention to detail
• Commitment to PCC’s mission and the mission of our clients

• Administration of Linux servers, especially. Red Hat / CentOS / Rocky Linux
• Familiarity with Linux Bash, Perl, and/or Python scripting
• Experience with Proxmox virtualization and the ZFS file system
• Familiarity with Git version control

In addition to health, dental, vision, 401k, and life insurance for employees, PCC offers medical insurance for domestic partners and civil union couples, as well as reimbursement for home internet, cellular plan, laser eye treatment, fitness and wellness expenses, charitable donation matching, AAA Plus membership, frequent catered lunches, and more. PCC supports families with an adoption assistance program, extended paid holiday time off, and paid family leave options.

PCCers currently enjoy a hybrid workplace model with the options of meeting remotely and on-site at PCC’s office in Winooski, Vermont. Applicants should expect to be based in Vermont, within commuting distance of Winooski.

No phone calls, please.

AA/EOE

To learn more and to apply, please :