Desktop Support Specialist; Trade Floor

Overview

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started!

Job Description

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Call:  or email Manisha Singh () for faster processing.

The Level 2 Team is considered the face of IT and the window to the wider technology groups for our clients. Its responsibilities lie predominantly in resolving BAU tickets created by the Level 1 Team and responding to escalations. Team members will attend a client’s desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home.

Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients; recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Uphold procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in the form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager

• Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role
• Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops
• Hands-on experience with Win 7, Win 10, Win 11 and macOS support
• Windows 11 Migration
• Hardware / Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI
• Asset Tracking / Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (Service Now)
• Strong Communications Skills
• Proven track record supporting clients in a financial environment
• Customer service oriented approach
• Good written and verbal communication skills
• Good time management skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within a team
• Dress Code:
  Business casual

* Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence includes the Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.

Stefanini is a CMM Level 5 IT consulting company with global presence.