Partner Research & Success Manager

Overview

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required at least once per year for an onsite meeting. For overall team productivity, we optimize meeting hours in the Pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT;

however, ad hoc meetings occur between 8am-6pm Pacific time.

Who We Need Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.

This Opportunity

The Partner Research & Success Manager will report to our Director/Sr. Director of Partner Growth. They will focus on facilitating strategic engagement and expansion of relationships with life science clients, academic institutions, and healthcare systems. These critical partnerships represent Truveta’s foundational learning community. The Manager will participate in the onboarding, training, education, and encouragement of Truveta’s customers.

• Support a portfolio of Truveta customer relationships across a range of research projects. This includes new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests.
• Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc.
• Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers.
• Build operational efficiency. Collaborate with the broader team to maintain and improve internal team processes, standards, and workflows.
• Contribute to client growth. Facilitate programming that ensures customers receive maximum value from their engagement with Truveta.
• Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution.
• Maintain internal visibility at Truveta as a customer advocate and voice.
• Occasional but mandatory domestic travel (~5x/yr).
• The ability to attend virtual meetings that align across US time zones.

• 4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions.
• 2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers.
• Experience with statistical analysis and programming languages such as R, SQL, and Python.
• Understanding of the business value of Real World Data (RWD) to pharmaceutical and medical device industries.
• Strong project management skills, great written and oral communication, and a willingness to ask questions.
• Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously.
• Proactive mindset that can operationalize implementable solutions and quickly solve problems.
• Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy.
• Understanding of scientific and/or technical information and ability to communicate to less familiar audiences.
• Maintains a high degree of…