Senior ServiceNow System Administrator

Overview

It s an exciting time to join Fisher Investments; we re investing in the future of our firm s technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress.

The Opportunity: We are looking for a Service Now Senior System Administrator to oversee the health, stability, and evolution of our Service Now platform. You will manage daily platform administration, advanced configuration, release and upgrade management, integrations, and platform governance, while also mentoring junior system administrators and setting operational standards. You are a hands-on expert who balances deep technical execution with leadership, coaching, and platform stewardship.

You will report to the Application Development Team Lead.

• Be the primary administrator for the Service Now platform, ensuring availability, performance, reliability, and scalability
• Configure and maintain core platform components including users, groups, roles, ACLs, UI policies, business rules, client scripts, workflows, and Flow Designer
• Monitor and maintain instance health, including performance tuning, log analysis, and proactive issue resolution
• Manage platform upgrades and patching, including impact analysis, testing coordination, remediation, and post-release validation
• Lead Service Now release management, including planning, scheduling, deployment, and rollback strategies
• Enforce change, release, and configuration management standards to ensure platform stability and audit readiness
• Configure and support Service Now modules such as ITSM, ITOM, ITAM, CMDB/CSDM, HRSD, CSM, and custom scoped applications
• Establish and enforce platform standards, reusable patterns, and best practices to minimize technical debt and ensure upgrade safety
• Administer roles, permissions, and ACLs following least-privilege principles
• Enforce platform governance, security controls, and compliance requirements
• Support audit, risk, and regulatory activities related to the Service Now platform
• Partner with security and enterprise architecture teams to ensure data protection and platform compliance
• Support and maintain integrations using REST/SOAP APIs, MID Servers, Integration Hub, and data imports
• Identify and implement automation opportunities to reduce manual work and improve user experience
• Be a technical mentor and escalation point for junior system administrators
• Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
• Support release testing, deployment activities, and post-release validation
• Participate in incident, problem, and root-cause analysis related to platform issues

• 10+ years of overall professional IT experience
• 5+ years of experience administering enterprise Service Now platforms
• Service Now CSA
• Deep hands-on expertise with Service Now core administration and configuration
• Proven experience leading release management and production deployments
• Experience with CMDB and CSDM concepts
• Experience with security roles, ACLs, and compliance controls
• Strong troubleshooting, root-cause analysis
• Experience working in ITIL-based operating models

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It s the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

Fisher Investments is an equal opportunity employer.