Connected Vehicle Operations Support Analyst

Overview

Role Summary Facilitates the resolution of system- and network-related out-car issues regarding telematics or applications. Organizes and participates in the investigation of issues, team discussions, meetings, escalations, communication, and reporting, including coordination of stakeholders, partners, vendors, and other Connected Vehicle (CV) members. Supports overall system health by coordinating upgrades and maintenance activities in partnership with CV Engineering teams, Subaru of America (SOA) Information Technology (IT) teams, platform partners, and integrated vendors.

Works closely with cross-functional stakeholders within CV, across SOA departments, and our vendor partners.

Primary Responsibilities

• Communication and Stakeholder
  
  Collaboration:
  
  
  • Coordinates and facilitates cross-functional meetings with internal stakeholders, external partners, and vendors to identify, investigate, and resolve system- and network-related out-car issues regarding telematics or applications. Conducts investigations and performs technical testing across systems and creates summaries to explain status and next steps to involved parties.
  • Acts as the primary point of contact for system/network issue escalations, ensuring timely and effective communication. Uses subject matter knowledge and issue analysis to determine actions to find root cause and resolve the reported issue.
  • Develops and maintains strong working relationships with platform partners to support long-term operational success.
• Operational Excellence:
  • Conducts detailed investigations into CV system and network issues, including root cause analysis and documentation of findings.
  • Implements corrective actions and process improvements to enhance system performance and reduce recurrence. Determines better processes to monitor and alert teams when issues occur to limit impact and support rapid action.
  • Maintains operational dashboards and metrics to monitor system health and identify trends or anomalies.
  • Reviews, updates, and ensures accuracy of vehicle telematics capabilities within systems of record to ensure proper function of applications.
• Architecture and System Health:
  • Coordinates and communicates system upgrade schedules, planned maintenance, and disaster recovery procedures to all relevant stakeholders. Creates schedules for planned maintenance and ensures CV, SOA IT, and vendor partners are prepared.
  • Ensures readiness and alignment across teams during system changes to minimize disruption and maintain service continuity. Provides clear and timely updates during incidents, including status reports and resolution timelines.

Required Skills & Personal Qualifications

• Interpersonal skills to facilitate meetings and build positive relationships with colleagues, stakeholders, call centers, and vendors.
• Leadership skills to facilitate conversations and coordinate multiple teams and stakeholders toward common objectives.
• Communication skills to share complicated information clearly for different audiences and levels.
• Organizational skills to coordinate and track multiple issues, projects, audiences, needs, and timelines while managing a busy calendar.
• Problem-solving skills with customer focus to analyze and link CX, business processes, and IT solutions.
• Ability to analyze quantitative and qualitative data to identify trends and measure impact, supporting proposals and recommendations.
• Flexibility to adapt to changing business and technical conditions.
• Ability to work after hours and weekends as needed for system updates and maintenance.
• Familiarity with IT systems, information architecture, user experience principles, networks, backend systems, call centers, and telecom systems.

Education/Experience Requirements

Bachelor's degree or high school diploma with equivalent experience. At least 4-6 years of experience required.

Work Environment

• Office
  
  Location:
  
  Camden, NJ, part of the Greater Philadelphia Area (Philly)
• Hybrid Role: Remote work 2 days per week after 90 days (Wednesdays & Fridays)
• Required Travel: 15%

Compensation
:
The recruiting base salary range for this full-time position is $70,000 - $95,000 per year. Within the range, pay is determined by job-related skills, experience, and relevant education or training. This role is bonus-eligible with a target bonus based on performance. (Internal Job Grade: P2)

Why Join Us? Subaru offers a competitive salary and benefits package. Compensation and benefits information is provided on our careers site.

About Subaru

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. Subaru promotes collaboration, diversity, and an inclusive culture where employees contribute their unique perspectives and talents to create exceptional vehicles that inspire and delight customers.