Director Mobile & Data Integration Services

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia.

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Finalsite will transform the way school engage with their schools.

The Director Mobile & Data Integration Services is a senior leader within Finalsite’s Professional Services organization, responsible for delivering data and system integration services during client onboarding to Finalsite. In this role the of project management to deliver an excellent overall client implementation experience, and you will directly own and define the portion of the technical implementation experience covering complex data and system integrations.

You must be adept at explaining complex subjects to non-technical clients and be able to lead them through change successfully.

You will be seen as a thought leader in the data and system integration space at Finalsite, providing input to the product and sales teams, and partnering with the support team to deliver a delightful client experience before, during and after implementation.

100 Remote - Anywhere within the US

• Define Finalsite’s implementation methodology for data and system integrations, with a focus on consistency, quality, continuous improvement, and client experience.
• Build repeatable processes that scale.
• Define KPIs for data and system integration work, such as billable utilization, time to value, etc.

• Achieve a deep understanding of Finalsite products and EdTech Industry third party systems and APIs (SIS, CRM, LMS, data feeds, APIs).
• Experience in data ETL and scripting languages, SQL, Python, SFTP, XSL.
• Knowledge of CMS, website development and data requirements.

• Work with sales leaders to ensure that sales is trained, enabled, and able to explain the implementation process for data and systems integration, with a specific goal to set accurate client expectations.
• Create documentation and process to allow seamless transition of clients to CSMs and Support, enabling those teams to handle the vast majority of data and system integration requests and issues.
• Partner with Product and Engineering to design product features, APIs and automation to both improve the client experience and Client Success team efficiency.

• Lead, mentor and develop technical services staff.
• Serve as a member of the professional services leadership team, reporting to the VP of Professional Services. Contribute to overall PS team strategy and operations.

• 5–10 years of experience in Professional Services, Implementations, or Technical Delivery within a SaaS or EdTech environment.
• Proven experience leading large-scale implementations and integrations for enterprise or mid-market clients.
• Strong understanding of system integrations, data migration, APIs, and SaaS architectures.
• Demonstrated success leading and scaling high-performing teams.
• Excellent communication and client management skills. This is a client facing role.
• Exceptional cross-functional collaboration and stakeholder management skills.

• Experience with global or distributed teams.
• Familiarity with CRM, SIS, CMS, and enrollment or communications platforms.
• Background in change management and process transformation.

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal…