Remote ServiceNow Architect

Software Guidance & Assistance, Inc., (SGA), is searching for a Remote Service Now Architect for a contract assignment with one of our premier Healthcare clients in FL
. This role will be remote.

Seeking a highly skilled and experienced Service Now ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with Service Now ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.

• Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in Service Now platform

• Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions

• Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills

• Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in Service Now ITSM Pro

• Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in Service Now ITOM

• Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills

• Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration

• Ensure solution aligns with ITSM and ITOM best practices and Service Now guidelines, with a focus on delivering high-quality solutions

• Leadership and
  
  Collaboration:

• Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions

• Collaborate with cross-functional teams to resolve technical issues and implement solutions

• Provide technical guidance and mentorship to junior architects and implementation team members

• Facilitate design and implementation of flexible, scalable, and cost-effective solutions

• Related Bachelor’s degree in an IT related field or relevant work experience

• 5 years of related work experience or equivalent combination of transferable experience in Technology application design and development

• 5 years of work experience designing systems/applications architecture on progressively complex IT projects.

• Service Now Certified System Administrator (CSA)

• Service Now Certified Implementation Specialist (CIS) – ITSM Pro and ITOM

• Hands-on
  
  Experience:

• 3 years of hands-on experience with Service Now ITSM Pro and ITOM platform

• Experience with Service Now configuration and customization

• Experience with ITSM and ITOM processes and best practices (ITIL, etc.)

• Experience with integration with other Service Now modules (CMDB, Asset Management, etc.)

• Experience with IT architecture and design principles

• Experience with scripting languages (JavaScript, etc.)

• Experience with data modeling and database design

• Technical Expertise:

• Service Now ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)

• Service Now ITOM platform (Discovery, Orchestration, Event Management, etc.)

• ITSM and ITOM processes and best practices (ITIL, etc.)

• Service Now configuration and customization

• Integration with other Service Now modules (CMDB, Asset Management, etc.)

• IT architecture and design principles

• Scripting languages (JavaScript, etc.)

• Data modeling and database design

• ITIL Foundation Certificate in IT Service Management

• ITIL Intermediate Certificate in Service Design

• ITIL Intermediate Certificate in Service Transition

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.

Be yourself, love what you do and find your passion ase find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company to request an accommodation or assistance regarding our policy.