Systems Analyst Supervisor; Remote

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Employee - Full Time Management Remote, Remote, NC, US

5 days ago Requisition

Salary Range: $85,702.42 To $ Annually

Remote – This is a home based, virtual position that operates Monday – Friday from 8:30am-5:00pm EST. Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL.

Under the direction of the Claims System Product Manager, the System Analyst
- Supervisor will specialize in systems analysis for Vaya’s Claims systems and will coordinate the work of a team of System Analysts focused on Vaya’s claims processing system. The Systems Analyst - Supervisor for Claims is responsible for assigning and monitoring progress of the team in day-to-day operations. Additionally, the Systems Analyst - Supervisor for Claims will serve as a working Systems Analyst, assisting with the teams’ objectives.

The Systems Analyst - Supervisor for Claims will fully understand both business and information technology and ensures that requirements clearly reflect the true needs of the business, correctly representing all stakeholders. This position is seen as the expert on several technology products, with a specific focus on the HSP product, and how they deliver capabilities to the organization. This position will collaborate with Product Managers, Business Analysts and other project team members to ensure speed of delivery and quality of product is consistent with Vaya Health strategies and objectives.

The Systems Analyst is results-driven and strives to make process and system improvements to support the business community and the organization’s goals.

• Hold regular team meetings with assigned Systems Analyst, reviewing items on the product backlog and assigning based on priority, bandwidth and team competencies.
• Review progress with team and compile status reports
• Remove barriers and serve as a mentor, working proactively with the Claims System Product Manager and other team leads to ensure work is progressing according to required deadlines

• Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs.
• Creation of BRDs (Business Requirements Document).
• Analyze changes of product design to determine the effect on the end-product and impact to business value.
• Ensure technical and non-technical documentation stays consistent with system configuration as changes are made.
• Partner with both internal and external users, business and technical stakeholders to identify and document requirements, functional, non-functional, technical design and processes that support overall business goals and objectives.
• Act as liaison between business stakeholders (management, customers, or end users) and the software vendors or other Information Technology teams.
• Partner with stakeholders to achieve project goals and provide continued best practice support to ensure successful adoption of the applications/features.
• Thoroughly troubleshoot Tier 2 and 3 support issues for a quick resolution with or without vendor interaction and resolution documentation
• Works under minimal supervision on complex projects to complete deliverables on time
• Translate business requirements into user stories and/or functional/non-functional specifications using mockups/prototypes, process models/diagrams, data models and other documentation where applicable to improve the flow of information through an organization to enhance project success.

• Manage the set-up and configuration of systems, including HSP batch loaders, EDI interfaces, and HSP configuration.
• Modify HSP style sheets and/or work with vendor resources to that effect.
• Manage HSP user permission and restriction (access control) setup.
• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alerts
• Perform design, implementation, and…