Implementation Partner - Enterprise Accounts

Implementation Partner - Enterprise Accounts

Department: Customer Success

Employment Type: Full Time

Location: United States - Remote

Reporting To: Shara Deepankar

Compensation: $65,000 - $85,000 / year

• Innovation 🧠 – We embrace creativity and seek better solutions.
• Integrity ⚖️ – Honesty and trust guide everything we do.
• Collaboration 🤝 – Together, we achieve more.
• Growth 🌱 – We’re committed to personal and professional development.
• Empathy ❤️ – We prioritize understanding and human connection.

You will lead complex onboarding projects for large ABA and multi-site organizations. This role blends workflow consulting, project management, technical implementation, and multi-stakeholder coordination.

Location: Fully remote

Reports to: Customer Success Manager, Implementation

Job Type: Full-time

Compensation: $65,000 - $85,000

• You build credibility quickly with a wide range of stakeholders, from frontline users to executives.
• You are highly organized and thrive in structured, project-driven work, efficiently managing complex timelines and dependencies.
• You’re analytical and confident mapping workflows, identifying bottlenecks, and proposing improvements.
• You understand the operational nuances of ABA, multi-site organizations, and complex system rollouts.
• You’re comfortable with technical topics like integrations, data flow, permissions, or system configuration.
• You produce crisp documentation and can present ideas clearly in written and verbal formats.
• You communicate with polish and empathy across departments and levels of seniority.
• You collaborate effectively with cross-functional teams to drive impactful results and meet client’s high priority needs.

Project Leadership

• Lead structured implementation projects for enterprise organizations
• Build and manage detailed project plans with timelines, milestones, and risk tracking
• Align clinical, operational, administrative, and IT teams around a shared rollout strategy
• Coordinate with Sales, Product, Engineering, and Data internally
• Guide enterprise customers through change management
• Engage in continual learning of our products, with a thorough understanding of its capabilities

Workflow & Solution Design

• Document and analyze customer workflows
• Configure the platform to meet organizational goals
• Advise customers on governance, permissions, and system-wide decisions
• Recommend workflow improvements and best practices tailored to large orgs

Technical Coordination

• Support integrations (SSO, data pipelines, or scheduling/billing sync)
• Translate technical requirements between customer IT teams and internal engineering

Customer Communication & Training

• Lead kickoffs, milestone reviews, readiness checks, and executive-level presentations
• Deliver targeted training for leadership teams and super users
• Prepare enterprise customers for a smooth handoff into long-term Customer Success

Insights & Documentation

• Keep clear documentation, workflows, project artifacts, decisions, recaps, and playbooks
• Identify risks or recurring patterns from onboarding cycles
• Share insights with Product and Engineering

• Experience leading complex implementations or operational projects
• Strong project management capabilities
• Experience with enterprise clients, healthcare, education, or multi-site operations
• Ability to map, document, and improve workflows
• Strong presentation skills, including executive communication
• Comfort working with system configuration or integrations
• Excellent organization, documentation, and time management
• Ability to balance strategic thinking with hands‑on execution
• Thrives in a culture of feedback and continuous improvement

🏥 Health & Wellness:

• 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
• Employer Sponsored Short-Term Disability Coverage
• Employer Sponsored Life Insurance
• Optional group benefits: AD&D, long-term disability
• Participation in a 401k plan through Empower

🎓 Growth & Development:

• Professional development opportunities
• Room for growth within the

🏖️ Time Off to Recharge:

• Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate…