Technician - DC - Gainesville, FL; Shift: Tues-Fri

Position: Technician 1 - DC 799 - Gainesville, FL (Shift: Tues-Fri, 6:00am-4:30pm)
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** Job Description
** Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Technical Support Services team is seeking a qualified
** Technician 1
** to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to Nordstrom employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service.
** This position requires that the candidate work onsite at our Distribution Center in Gainesville, FL. The scheduled shift will be Tuesday-Friday, 6:00am-4:30pm.*
* ** A day in the life…
*** Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
* Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
* Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
* Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
* Perform maintenance activities to help prevent unexpected failures of technical equipment.
* Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
* Demonstrate understanding of Project Management best practices.
** You own this if you have…
*** A bachelor’s degree in related field or equivalent experience
* 2 years’ experience in a service management industry
* 1+ years' tech support experience
* 2 years’ experience troubleshooting, testing, or repairing technical equipment
* Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers
* High motivation and self-direction with sound problem-solving and technical troubleshooting skills
* Ability to read/understand technical documentation and aptitude to learn quickly
* Ability to function well in a fast-changing work environment and manage competing priorities when facing multiple time sensitive issues concurrently
* Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty
** How we work…**
* ** With others.
** We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers.
* ** With transparency.
** We encourage open dialog and discourse. We actively work to break down silos.
* ** With agility.
** We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change.
* ** With open minds.
** We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions.
* ** With pride.
** We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
* ** With Nordstrom Core Values.
** Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves.
** We’ve got you covered…
** Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

A few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants:
Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and…