Business Operations Analyst

About Arcade

Our mission is to empower teams to become great storytellers.

Our vision is to build dynamic visual experiences.

More than 22,000 teams use Arcade to tell better, more engaging product stories, and we need your help spreading the word! Culturally, we are a team of ex-Atlassians, Angel List, and Shopify teammates. We believe in building beautiful, easy-to-use products that meaningfully improve how software companies showcase their product at every stage of a customer journey.

As the Business Operations Analyst, you’ll partner closely with Finance, Sales, and Marketing leadership to own and improve core operational workflows, using data and analysis to identify bottlenecks, diagnose root causes, and prioritize where the business should invest effort.

You should expect to spend meaningful time executing and owning day-to-day operational work as you build context and trust. Over time, success is measured by your ability to turn recurring execution into scalable systems—using analytical rigor, automation, and systems thinking to reduce manual effort, increase reliability, and enable better decisions as the company scales.

Own and execute core operational work

• Take partially defined, high-priority operational work from intake through hands-on execution, across billing, finance ops, and GTM workflows

Apply analytical rigour to business and operational questions

• Analyze financial, GTM, and business performance data to diagnose underlying drivers, surface tradeoffs, and inform decisions beyond surface-level metrics

Design scalable systems and processes over time

• Use insights from execution and analysis to redesign workflows, tooling, and automation, reducing manual work and increasing reliability as the company scales

• 2+ years of experience in Business Operations, Management Consulting, Finance or a similar role where you owned problems end-to-end
• Strong ownership mindset
  : comfortable taking on hands-on execution and accountable for outcomes
• High analytical rigour
  : able to independently analyze financial, GTM, or business performance data to diagnose drivers, evaluate tradeoffs, and inform decisions
• Systems-oriented thinker
  : naturally looks for ways to turn recurring work into scalable processes, automation, or better tooling rather than relying on manual effort
• Comfort operating in imperfect environments
  : able to make progress with incomplete information, evolving processes, and lightweight structure

• Experience working with finance, billing, sales ops, or GTM workflows in a B2B or SaaS context
• Demonstrated interest in or exposure to automation, low-code, or AI-enabled tools

• Competitive salary and meaningful equity
• Unlimited PTO and sick days
• 401k, and top tier Health, Dental and Vision insurance
• Monthly remote work stipend
• Meeting-light culture
• Biannual company retreats
• Latest productivity software (Notion, Linear, Superhuman)
• A team that values diversity and inclusion

• $100,000 – $140,000 per year, plus equity

• Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. An “Arcader” is both a teammate and a customer. There is a reason that the same word describes both.
• Carry the weight: We are owners. Let’s empower each other. When we see something that needs change, we lead through it.
• An open book: We are open as a team and as a product. We don’t put walls up unless it’s necessary. We become better when we share information. We are open to diversity of opinion, backgrounds, and thought.
• Play as a team: We play because we’re a creator tool. Life is short. Let’s build something meaningful. We play as a team because great teams build great things together. We keep those standards high.
• Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind.

Arcade is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.