Technical Services Engineer

Overview Position Overview

The Technical Services Engineer provides advanced technical support for the Guiding Care® platform, ensuring high-quality service delivery to clients. Guiding Care® is a complete care management platform for patient-centered care, offering health plans and provider organizations easy-to-use, next-generation data integration and workflow management tools.

This role involves troubleshooting, issue resolution, and collaboration with cross-functional teams to maintain and improve system performance.

• Translate customer requirements into technical solutions and architecture.
• Collaborate with product, engineering, and database teams to resolve technical issues.
• Provide Tier II/III support for complex enterprise systems.
• Lead technical aspects of projects, including troubleshooting and risk management.
• Improve support processes, tools, and infrastructure for efficiency and customer satisfaction.
• Conduct root cause analysis and implement strategies for recurring issues.
• Mentor team members and document technical processes.
• Coordinate with global teams to resolve priority issues.

• Education: BS in Computer Science, IT, Engineering (Master’s preferred).
• Experience: 5+ years in technical services or related roles.
• Technical
  
  Skills:
  
  ASP.Net, MVC, C#.Net, HTML, JQuery, Web Services, Web APIs, SQL Server (2008/2012).
• Proven ability to deliver under deadlines and achieve high customer satisfaction.
• Strong problem-solving, analytical, and communication skills.
• Ability to manage change and work in fast-paced environments.
• Understanding of HIPAA regulations preferred.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Health Edge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.

Candidates may be required to go through a pre-employment criminal background check.

Health Edge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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** The annual US base salary range for this position is $80,000 to $110,000. This salary range may cover multiple career levels al compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.