Technical Operations Manager

Overview

At Jack Henry, we’re a technology company focused on making a positive impact in financial services. We empower community banks and credit unions to deliver seamless, secure, and human-centered experiences. We seek people with purpose, collaboration, and excellence to help transform the industry and grow with us.

This is a remote position. Candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO;
Monett, MO;
Charlotte, NC;
Birmingham, AL; or Louisville, KY. All positions may require an onsite interview or in-person onboarding to verify identity. This position is not eligible for immigration sponsorship and support.

• Through subordinate managers, the Senior Operations Manager:
• Oversees accurate and timely installations of new or enhanced products and services, ensuring installations meet customer expectations and contract terms.
• Oversees post-sales technical product support activities and facilitates resolution of technical problems on any and all products.
• Ensures all questions regarding functionality are thoroughly researched and resolved.
• May oversee the release of new software products to the user base.
• May oversee customer consulting or custom project activities.
• May support the sales process with pertinent information such as quotes and installation dates, and may participate in sales meetings.
• May perform other job duties as assigned.

• Minimum of 7 years of experience in information technology, IT operations, and/or within the financial services industry.
• Minimum of 4 years of experience in a leadership role within an operations department.
• Previous technical experience and background in a Microsoft or cloud environment.
• Experience managing P&L budget.
• Excellent communication and customer interaction skills.

• Excellent knowledge of the financial industry.
• Able to oversee a successful implementation.
• Able to oversee outstanding post-sales support of products and services.
• Able to function in a fast-paced, demanding environment with multiple priorities.
• Able to ensure customers receive outstanding customer service.
• Bachelor’s degree preferred.

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s the foundation of our culture. We recognize that our associates are the key to our success and offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We are leading in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. We empower our teams to build innovative solutions that meet the evolving needs of account holders.

Our culture is exceptional because our people collaborate to rise to challenges, seek new opportunities, and support one another through change. We foster an environment where inclusion, sustainability, and community impact are central to how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitments to our people, customers, community, environment, and shareholders.

Jack Henry is an equal opportunity employer committed to providing equal opportunity in all employment practices to all persons regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other protected status. We prohibit discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination or cooperation in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.