Manager, Services

Position: Manager, Application Services
Location: California

Manager, Application Services page is loaded## Manager, Application Services remote type:
Fully Remote locations:
Remote time type:
Full time posted on:
Posted Yesterday job requisition :
JR108137

You’re more valuable than ever – And that’s just how we’ll make you feel.

The Manager, Application Services (Workday) is responsible for the leadership, operational management, and continuous optimization of the Workday platform across the organization. This role ensures Workday supports business, People, and operational objectives while maintaining compliance with organizational policies and IT best practices. The Manager, Application Services will lead a team of Workday functional analysts, collaborate with cross-functional stakeholders, and manage vendor relationships to ensure Workday is optimized for performance, usability, and scalability.

This position drives innovation, continuous improvement, and measurable outcomes in Workday application support and administration.
** Qualifications
*
* Education Required:

• Bachelor's degree in information technology, Computer Science, marketing, or a related field;

Licenses/Certifications

Required:

• None
** Work Experience Required**:
• 8+ years of experience in application support and administration, with a focus on enterprise applications such as Workday, UKG, and Salesforce.
• 5+ years of experience in ERP solutions
• 5+ years of experience in Workday HCM and/or FINS
• 5+ years in a leadership role, managing teams and driving cross-functional collaboration.
• Strong understanding of change management and agile processes
** Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:*
* • Workday Certifications (HCM, FINS, Reporting, Security)
• Familiarity with HR, Financial and/or Accounting processes.
• Familiarity with Kainos products.
• Previous experience in health care industry.
** Knowledge, Skills, and Abilities*
* • This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Experience with Cloud based/SaaS Solutions.
• Strong understanding of change management and Agile methodology and processes.
• Experience with leading, building, developing, and mentoring a team of professionals.
• Strong ability to collaborate and share information, knowledge, and experience with team members.
• Strong problem-solving and analytical skills with a focus on system and team optimization.
• Strong project management skills with the ability to scope work, develop a project plan/task, manage resources, and keep stakeholders updated.
• Strong written, verbal communication and presentation skills.
• Experience eliciting and documenting business requirements and translating them to system configuration.
• Knowledge of stakeholder engagement strategies and effective communication techniques.
• Skill in developing and sustaining collaborative relationships across the company and with customers.
• Ability to build trust, maintain long-term partnerships, and influence decision-making through strong interpersonal and relationship management skills.
** Essential Duties and Responsibilities
**** Operational Support & System Management*
* • Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption.
• Manage routine maintenance, patching, and system updates to maintain performance and security.
• Monitor system performance and proactively address issues to ensure high availability and reliability.
• Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness.
** Team Leadership & Development*
* • Lead and mentor Workday analysts, fostering a collaborative and high-performance culture.
• Provide ongoing training and development opportunities to keep team skills current.
• Conduct performance evaluations and provide feedback to team members to support their growth.
• Identify and address skill gaps within the team, providing training and development opportunities as needed.
** Strategic Planning & Execution*
* • Develop and implement strategic plans for Workday application services…