DevOps Manager

Overview

We are seeking a highly skilled Manager of Dev Ops to lead our team in designing, implementing, and maintaining scalable, secure, and highly available infrastructure. The ideal candidate will have a strong background in cloud computing, automation, CI/CD, infrastructure as code (IaC), and security best practices. This role requires a combination of leadership, strategic thinking, and hands-on expertise to drive efficiency, reliability, and innovation across our development and operations teams.

• Lead and mentor a team of Dev Ops engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and implement Dev Ops strategies to optimize system performance, scalability, and security.
• Work closely with development, security, and IT teams to align Dev Ops initiatives with business objectives.
• Establish best practices for infrastructure automation, monitoring, and deployment.
• Design and manage cloud-based (AWS, Azure, GCP) and on-premises solutions
• Implement Infrastructure as Code (IaC) using Terraform, Cloud Formation, or similar
• Develop and optimize CI/CD pipelines using Jenkins, Git Hub Actions, Git Lab CI/CD, or other tools.
• Automate provisioning, configuration management, and deployments using tools like Ansible, Puppet, or Chef.
• Ensure system reliability through proactive monitoring, logging, and alerting using Prometheus, Grafana, ELK stack, Datadog, or similar tools.
• Enforce security best practices, including vulnerability management, compliance (SOC2, ISO 27001), and access control.
• Work with software development teams to streamline the software development lifecycle (SDLC).
• Promote Dev Ops culture by advocating for automation, continuous delivery, and feedback loops.

• Bachelor's or Master’s degree in computer science, Information Technology, or a related field.
• 8+ years in Dev Ops, with at least 3+ years in a leadership/management
• Expertise in cloud platforms (AWS, Azure, GCP).
• Strong knowledge of Infrastructure as Code (Terraform, Cloud Formation).
• Proficiency in scripting languages (Python, Bash, Go).
• Hands-on experience with CI/CD tools (Jenkins, Git Lab CI/CD, ArgoCD).
• Knowledge of containerization and orchestration (Docker, Kubernetes, Helm).
• Familiarity with monitoring/logging tools (Prometheus, ELK, Datadog).
• Understanding of security best practices and compliance

• Experience with Kubernetes security (RBAC, network policies).
• Knowledge of serverless computing and microservices
• Experience with service mesh technologies (Istio, Linkerd).
• Familiarity with Agile/Scrum
• Strong problem-solving and decision-making
• Excellent communication and collaboration
• Ability to manage multiple priorities in a fast-paced
• Passion for continuous learning and development

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.